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This course is designed to provide participants with the knowledge and skills to become a technical specialist in collaboration communication systems. Participants should be familiar with the fundamentals of networking, telecommunications, audio and visual, meeting room, identity and access management technologies, and Microsoft Teams.
You will gain hands-on experience configuring and deploying Microsoft Teams phone, meetings and certified devices, including Microsoft Teams Rooms and Surface Hub. The course also covers managing and monitoring Teams Phone, meetings and certified devices using Microsoft Teams Admin Center, PowerShell, the Pro Portal for Microsoft Teams Rooms and the Call Quality Dashboard.
In addition, the course covers configuring and deploying Microsoft Teams Phone with PSTN connectivity using Microsoft Call Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
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Course Contents
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- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
The original Microsoft courseware is made available to you online.
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Target Group
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Collaboration Communications Systems Technicians are responsible for planning, deploying, configuring, maintaining and troubleshooting Microsoft Teams phone, meetings, personal and shared devices, including Microsoft Teams Rooms and Surface Hub.
Technical collaboration communication systems professionals have a basic understanding of networking, telecommunications, audio, video, and conferencing technologies, as well as identity and access management.
You are familiar with managing and monitoring Teams Phone, meetings, and certified devices via Microsoft Teams Admin Center, PowerShell, the Pro Portal for Microsoft Teams Rooms, and the Call Quality Dashboard. They deploy Microsoft Teams Phone with PSTN connectivity via Teams Call Plans, Operator Connect, Teams Phone Mobile and Direct Routing and configure the service.
Technical Collaboration Communications Specialists work with Teams Administrators, Microsoft Identity and Access Administrators and Microsoft 365 Administrators. In addition, they may collaborate with owners of other workloads, including facilities managers, network engineers, security technical specialists, device manufacturers, telephony providers and Microsoft-certified solution providers.
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Knowledge Prerequisites
-
Before attending this course, learners preferably need general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Basic knowledge of network technology, telecommunications, audio and video transmission
- Basic knowledge of identity and access management
-
Course Objective
-
This course prepares you for the MS-721 exam. This exam is part of the certification Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
| Modul 1: Planen und Konfigurieren von Teams Telefon |
| Nach Abschluss dieses Moduls wissen die Teilnehmer, wie sie Teams Telefon planen und konfigurieren können, u. a. Anrufpläne, Direct Routing, automatische Telefonzentralen, Anrufwarteschlangen und Operator Connect, und wie sie Teams Telefon mit zusätzlichen Diensten erweitern können. |
| Lektionen |
| Planen von Teams Telefon |
| Planen und Optimieren der Netzwerkleistung für Teams Telefon |
| Migrieren von Sprachdiensten von Skype for Business Server zu Teams |
| Konfigurieren von Teams Telefon |
| Konfigurieren automatischer Telefonzentralen und Anrufwarteschlangen |
| Konfigurieren und Bereitstellen von Direct Routing |
| Erweitern von Teams Telefon mit zusätzlichen Diensten |
| Lab: Vorbereiten der Laborumgebung |
| Konfigurieren der Laborumgebung |
| Zuweisen von Berechtigungen |
| Überprüfen und Verwalten von Lizenzen |
| Einrichten von PowerShell für die Microsoft Teams-Verwaltung |
| Lab: Konfigurieren der Umgebung für Teams Telefon |
| Auswerten von Netzwerkanforderungen mit dem Netzwerkplaner |
| Verwenden des Teams-Tools für die Netzwerkbewertung |
| Konfigurieren einer grundlegenden Netzwerktopologie für dynamische Notrufe |
| Konfigurieren von Sprachrichtlinien |
| Vorbereiten von Benutzern für Anrufe |
| Konfigurieren von Audiokonferenzeinstellungen |
| Konfigurieren von Anrufwarteschlangen und automatischen Telefonzentralen |
| Lab: Erweitern Ihrer Teams Voice-Umgebung zur Verwendung von Direct Routing |
| Konfigurieren des Sitzungsrahmencontrollers |
| Konfigurieren von Einstellungen für direktes Routing |
| Nach Abschluss dieses Moduls werden die Teilnehmer in der Lage sein: |
| Microsoft Teams Telefon zu planen und zu konfigurieren |
| Planen und Optimieren der Netzwerkleistung für Teams Telefon |
| Direct Routing zu konfigurieren und bereitzustellen |
| Modul 2: Verwalten von Teams Telefon |
| In diesem Modul lernen die Kursteilnehmer, wie sie Teams Telefon-Benutzer und -Geräte konfigurieren und Teams Telefon-Sprachprobleme beheben können. |
| Lektionen |
| Konfigurieren und Verwalten von Sprachbenutzern |
| Konfigurieren, Bereitstellen und Verwalten von Teams-Geräten |
| Überwachen von Teams Telefon und entsprechende Problembehandlung |
| Lab: Verwalten der Teams Telefon-Umgebung |
| Verwalten von Sprachbenutzern |
| Verwalten von Teams-Geräten |
| Überwachen von Teams Telefon und entsprechende Problembehandlung |
| Nach Abschluss dieses Moduls werden die Teilnehmer in der Lage sein: |
| Sprachbenutzer zu verwalten |
| Teams-Geräte zu konfigurieren, bereitzustellen und zu verwalten |
| Teams Telefon zu überwachen und entsprechende Probleme zu behandeln |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Hybrid training
- Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
This course is designed to provide participants with the knowledge and skills to become a technical specialist in collaboration communication systems. Participants should be familiar with the fundamentals of networking, telecommunications, audio and visual, meeting room, identity and access management technologies, and Microsoft Teams.
You will gain hands-on experience configuring and deploying Microsoft Teams phone, meetings and certified devices, including Microsoft Teams Rooms and Surface Hub. The course also covers managing and monitoring Teams Phone, meetings and certified devices using Microsoft Teams Admin Center, PowerShell, the Pro Portal for Microsoft Teams Rooms and the Call Quality Dashboard.
In addition, the course covers configuring and deploying Microsoft Teams Phone with PSTN connectivity using Microsoft Call Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
-
Course Contents
-
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
The original Microsoft courseware is made available to you online.
-
Target Group
-
Collaboration Communications Systems Technicians are responsible for planning, deploying, configuring, maintaining and troubleshooting Microsoft Teams phone, meetings, personal and shared devices, including Microsoft Teams Rooms and Surface Hub.
Technical collaboration communication systems professionals have a basic understanding of networking, telecommunications, audio, video, and conferencing technologies, as well as identity and access management.
You are familiar with managing and monitoring Teams Phone, meetings, and certified devices via Microsoft Teams Admin Center, PowerShell, the Pro Portal for Microsoft Teams Rooms, and the Call Quality Dashboard. They deploy Microsoft Teams Phone with PSTN connectivity via Teams Call Plans, Operator Connect, Teams Phone Mobile and Direct Routing and configure the service.
Technical Collaboration Communications Specialists work with Teams Administrators, Microsoft Identity and Access Administrators and Microsoft 365 Administrators. In addition, they may collaborate with owners of other workloads, including facilities managers, network engineers, security technical specialists, device manufacturers, telephony providers and Microsoft-certified solution providers.
-
Knowledge Prerequisites
-
Before attending this course, learners preferably need general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Basic knowledge of network technology, telecommunications, audio and video transmission
- Basic knowledge of identity and access management
-
Course Objective
-
This course prepares you for the MS-721 exam. This exam is part of the certification Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
| Modul 1: Planen und Konfigurieren von Teams Telefon |
| Nach Abschluss dieses Moduls wissen die Teilnehmer, wie sie Teams Telefon planen und konfigurieren können, u. a. Anrufpläne, Direct Routing, automatische Telefonzentralen, Anrufwarteschlangen und Operator Connect, und wie sie Teams Telefon mit zusätzlichen Diensten erweitern können. |
| Lektionen |
| Planen von Teams Telefon |
| Planen und Optimieren der Netzwerkleistung für Teams Telefon |
| Migrieren von Sprachdiensten von Skype for Business Server zu Teams |
| Konfigurieren von Teams Telefon |
| Konfigurieren automatischer Telefonzentralen und Anrufwarteschlangen |
| Konfigurieren und Bereitstellen von Direct Routing |
| Erweitern von Teams Telefon mit zusätzlichen Diensten |
| Lab: Vorbereiten der Laborumgebung |
| Konfigurieren der Laborumgebung |
| Zuweisen von Berechtigungen |
| Überprüfen und Verwalten von Lizenzen |
| Einrichten von PowerShell für die Microsoft Teams-Verwaltung |
| Lab: Konfigurieren der Umgebung für Teams Telefon |
| Auswerten von Netzwerkanforderungen mit dem Netzwerkplaner |
| Verwenden des Teams-Tools für die Netzwerkbewertung |
| Konfigurieren einer grundlegenden Netzwerktopologie für dynamische Notrufe |
| Konfigurieren von Sprachrichtlinien |
| Vorbereiten von Benutzern für Anrufe |
| Konfigurieren von Audiokonferenzeinstellungen |
| Konfigurieren von Anrufwarteschlangen und automatischen Telefonzentralen |
| Lab: Erweitern Ihrer Teams Voice-Umgebung zur Verwendung von Direct Routing |
| Konfigurieren des Sitzungsrahmencontrollers |
| Konfigurieren von Einstellungen für direktes Routing |
| Nach Abschluss dieses Moduls werden die Teilnehmer in der Lage sein: |
| Microsoft Teams Telefon zu planen und zu konfigurieren |
| Planen und Optimieren der Netzwerkleistung für Teams Telefon |
| Direct Routing zu konfigurieren und bereitzustellen |
| Modul 2: Verwalten von Teams Telefon |
| In diesem Modul lernen die Kursteilnehmer, wie sie Teams Telefon-Benutzer und -Geräte konfigurieren und Teams Telefon-Sprachprobleme beheben können. |
| Lektionen |
| Konfigurieren und Verwalten von Sprachbenutzern |
| Konfigurieren, Bereitstellen und Verwalten von Teams-Geräten |
| Überwachen von Teams Telefon und entsprechende Problembehandlung |
| Lab: Verwalten der Teams Telefon-Umgebung |
| Verwalten von Sprachbenutzern |
| Verwalten von Teams-Geräten |
| Überwachen von Teams Telefon und entsprechende Problembehandlung |
| Nach Abschluss dieses Moduls werden die Teilnehmer in der Lage sein: |
| Sprachbenutzer zu verwalten |
| Teams-Geräte zu konfigurieren, bereitzustellen und zu verwalten |
| Teams Telefon zu überwachen und entsprechende Probleme zu behandeln |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Hybrid training
- Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.
Guaranteed date
Hybrid Training
Trainer language German