CLICA

This course will provide you with the knowledge and skills to optimize communications protocol, improve compliance measures, and enhance your communications systems and devices with knowledge of Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection, and Cisco Unity Express and Application Clients. Through a combination of classroom and hands-on labs, you'll gain the skills to maximize the agility of robust management systems.

Course Contents

• Configuring and Troubleshooting Cisco Unity Connection Integration
• Configuring and Troubleshooting Cisco Unity Connection Call Handlers
• Troubleshooting Cisco Unity Connection
• Configuring and Troubleshooting Cisco Unity Express
• Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
• Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
• Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
• Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
• Troubleshooting Cisco Unified Communications Manager IM and Presence Service
• Integrating Cisco Unified Attendant Console Advanced
• Implementing Call Recording and Monitoring

You will receive the original course documentation from Cisco in English language as a Cisco E-Book. In the Cisco Digital Learning Version, the content of the courseware is integrated into the learning interface instead.

Target Group

This course is primarily aimed at network and software engineers who want to deal with automation and programmability and perform the following tasks:

• Network architect
• Network designer
• Network technician
• Network Manager
• Network administrator

Knowledge Prerequisites

Before attending this course, you should have the following knowledge and skills:

• Basic understanding of network technologies
• Basic understanding of voice and video
• Experience with Cisco Unified Communications Manager with a single site dial plan, single Public Switched Telephone Network (PSTN) gateway and Session Initiation Protocol (SIP) trunks

You can use the following Cisco courses to gain the knowledge you need to prepare for this course:
Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Understanding Cisco Collaboration Foundations (CLFNDU)

Complementary and Continuative Courses

CLCOR – Implementing and Operating Cisco Collaboration Core Technologies
CLACCM – Implementing Cisco Advanced Call Control and Mobility Services
CLCEI – Implementing Cisco Collaboration Cloud and Edge Solutions
CLAT
CLCNF – Implementing Cisco Collaboration Conferencing

Course Objective

After passing the exam you will receive the certification Cisco Certified Specialist - Collaboration Applications Implementation and fulfill the requirements of the Concentration Exam for the CCNP® Collaboration certification.

You are interested in a certification? The course at hand is part of the following certification(s):

Certification as CCNP Collaboration Certification

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Cisco Digital Learning

This course is available in the Cisco Digital Learning Library. These recently developed, multi-modal training events include HD videos moderated by lecturers with stored searchable text and subtitles, as well as a exercises, labs, and explanatory text and graphics. We provide this offer to you via our myExperTeach learning portal. Effective of the activation of the account, access to the courses will be granted for a duration of 6 months. In the case of packet solutions (Cisco Digital Learning Subscriptions), this time period will amount to 12 months.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.