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The Workspace ONE UEM Apple Device Management course provides a comprehensive overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles and more.
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Course Contents
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- Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
- Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
- Discuss basic navigation and user and group administration in the Workspace ONE console.
- Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
- Explore the key features of Intelligent Hub, such as unified app catalog, self-service support options, and end user notification.
- Understand the basic premise of what a profile is and how it relates to Apple devices
- Learn about implementing desired state management for Apple devices using Declarative Device Management.
- Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
- Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
- Discuss the various methods for collecting devices logs.
- Describe the features and functionality of Workspace ONE Assist.
- Explore common issues and how to troubleshoot them.
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Target Group
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Administrators who manage Apple devices.
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Knowledge Prerequisites
-
Recommended:
- Basic knowledge of Workspace ONE UEM.
- Background knowledge of end-user computing.
- Experience with Apple macOS and/or iOS devices.
-
Course Objective
-
The course is recommended as preparation for the Omnissa Certified Advanced Professional (OCAP) certification.
| 1 Course introduction |
| • Introductions and course logistics |
| • Course objectives |
| 2 Introduction to Apple device management with workspace ONE |
| • Introduction to Workspace ONE UEM |
| • Apple management in Workspace ONE UEM |
| • Enhancing Apple management with the Omnissa Platform |
| 3 Workspace ONE UEM Console Administration |
| • Navigating and customizing the console |
| • Workspace ONE UEM Console foundations |
| • Workspace ONE UEM accounts |
| 4 Integrating Workspace ONE with Apple services |
| • Introduction to Apple Services |
| • Integrating Apple Business Manager with Workspace ONE UEM |
| • Automated Device Enrollment |
| • App and content development with VPP |
| 5 Workspace ONE Intelligent Hub and hubcli |
| • Introduction to Intelligent Hub |
| • Configuring Hub Services |
| • Sensors and scripts with Intelligent Hub |
| • Intelligent Hub hubcli |
| 6 Using profiles for Apple device management |
| • Introduction to Workspace ONE profiles |
| • Profiles for Apple devices |
| • Declarative Device Management |
| • Creating a profile in Workspace ONE |
| 7 Operating System update management for Apple devices |
| • Introduction to macOS and iOS updates |
| • OS update management in Workspace ONE UEM |
| • Device Updates dashboard |
| • Software Update Enforcement |
| • OS updates with the Intelligent Hub hubcli |
| 8 Troubleshooting Apple devices in Workspace ONE UEM |
| • Introduction to troubleshooting in Workspace ONE UEM |
| • Troubleshooting in the console |
| • Device troubleshooting |
| • Workspace ONE Assist |
| • Troubleshooting common issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
The Workspace ONE UEM Apple Device Management course provides a comprehensive overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles and more.
-
Course Contents
-
- Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
- Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
- Discuss basic navigation and user and group administration in the Workspace ONE console.
- Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
- Explore the key features of Intelligent Hub, such as unified app catalog, self-service support options, and end user notification.
- Understand the basic premise of what a profile is and how it relates to Apple devices
- Learn about implementing desired state management for Apple devices using Declarative Device Management.
- Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
- Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
- Discuss the various methods for collecting devices logs.
- Describe the features and functionality of Workspace ONE Assist.
- Explore common issues and how to troubleshoot them.
-
Target Group
-
Administrators who manage Apple devices.
-
Knowledge Prerequisites
-
Recommended:
- Basic knowledge of Workspace ONE UEM.
- Background knowledge of end-user computing.
- Experience with Apple macOS and/or iOS devices.
-
Course Objective
-
The course is recommended as preparation for the Omnissa Certified Advanced Professional (OCAP) certification.
| 1 Course introduction |
| • Introductions and course logistics |
| • Course objectives |
| 2 Introduction to Apple device management with workspace ONE |
| • Introduction to Workspace ONE UEM |
| • Apple management in Workspace ONE UEM |
| • Enhancing Apple management with the Omnissa Platform |
| 3 Workspace ONE UEM Console Administration |
| • Navigating and customizing the console |
| • Workspace ONE UEM Console foundations |
| • Workspace ONE UEM accounts |
| 4 Integrating Workspace ONE with Apple services |
| • Introduction to Apple Services |
| • Integrating Apple Business Manager with Workspace ONE UEM |
| • Automated Device Enrollment |
| • App and content development with VPP |
| 5 Workspace ONE Intelligent Hub and hubcli |
| • Introduction to Intelligent Hub |
| • Configuring Hub Services |
| • Sensors and scripts with Intelligent Hub |
| • Intelligent Hub hubcli |
| 6 Using profiles for Apple device management |
| • Introduction to Workspace ONE profiles |
| • Profiles for Apple devices |
| • Declarative Device Management |
| • Creating a profile in Workspace ONE |
| 7 Operating System update management for Apple devices |
| • Introduction to macOS and iOS updates |
| • OS update management in Workspace ONE UEM |
| • Device Updates dashboard |
| • Software Update Enforcement |
| • OS updates with the Intelligent Hub hubcli |
| 8 Troubleshooting Apple devices in Workspace ONE UEM |
| • Introduction to troubleshooting in Workspace ONE UEM |
| • Troubleshooting in the console |
| • Device troubleshooting |
| • Workspace ONE Assist |
| • Troubleshooting common issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.