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The Horizon Troubleshooting Bootcamp combines content on Horizon Virtual Desktop Troubleshooting & Horizon Infrastructure Troubleshooting. This combination provides you with the practical skills to solve common problems encountered in a Horizon® environment.
You will participate in a series of lab exercises to solve existing problems in the environment. The exercises will mirror real-world troubleshooting use cases. These exercises will provide participants with the knowledge and practical skills to overcome typical challenges faced by Tier 1 administrators and virtual desktop operators, as well as advanced knowledge, skills and abilities to troubleshoot Horizon infrastructure.
This workshop provides the skills and competencies required to troubleshoot Horizon Connection Server, Unified Access Gateway, protocols, connections and certificates. The Horizon Troubleshooting Bootcamp offers two challenge labs in which participants are confronted with virtual desktops and infrastructure problems that can occur in real Horizon environments. The aim of the exercises is to put the content covered in the training into practice and create a working environment.
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Course Contents
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- Implement a structured approach to troubleshooting
- Resolve common issues that occur in a Horizon environment
- Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- Identify the log locations for each Horizon component
- Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
- Discuss the Logon Monitor requirements
- Explain how to optimize Horizon Windows desktops
- Discuss how to troubleshoot problems related to Instant cloned machines
- Identify steps that you can follow to solve problems related to Horizon Client
- Discuss troubleshooting techniques for common client connection issues
- Discuss troubleshooting steps applicable to device redirection in Horizon
- Discuss Connection Server advanced configurations
- List troubleshooting techniques for Connection Server common issues
- Interpret Horizon Connection Server logs
- Identify UAG configuration and certificate issues
- List troubleshooting steps for UAG common issues
- Describe BLAST configuration verification using logs and settings
- Describe different security options for the Horizon environment
- Describe BLAST optimization recommendations for different use cases
- Describe Horizon Connections and how to troubleshoot related issues
- Describe Horizon Certificates
- List troubleshooting steps for Horizon certificates common issues
- Describe Cloud Pod Architecture troubleshooting scenarios
- Identify and fix problems in a Horizon environment
You will receive the original course documentation from VMware as an e-book.
-
Target Group
-
Tier 1 system administrators and integrators responsible for managing and maintaining the Horizon infrastructure.
-
Knowledge Prerequisites
-
Attend the Horizon Deploy and Manage course
Before attending this course, you must have the following knowledge:
- Use vSphere Web Client
- Configuring Windows systems to enable remote desktop connections
-
Course Objective
-
Mapped Certification: Omnissa Certified Professional Desktop (OCPD)
| 1 Course Introduction |
| - Introductions and course logistics |
| - Course objectives |
| 2 Overview of Virtual Desktop Troubleshooting |
| - Structured approach to troubleshooting configuration and operational problems |
| - Applying troubleshooting methods |
| - Documenting the steps to resolving the problem |
| 3 Command-Line Tools and Backup Options |
| - Using command-line tools |
| - Backing-up and restoring VMware Horizon databases |
| 4 Troubleshooting Horizon Linked Clone Desktops |
| - Describe the components that make up a VMware Horizon desktop |
| - Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems |
| - Highlight the best practice for optimizing a VMware Horizon desktop |
| - Troubleshoot common problems with VMware Horizon desktops |
| 5 Troubleshooting Instant Clones |
| - Discuss how instant clones are created |
| - Discuss what gets logged when an instant clone is created |
| - Discuss the keywords to look for in the logs when troubleshooting instant clones |
| - Discuss how to troubleshoot problems with instant clones |
| 6 Windows Client |
| - Correctly configure the Windows Client |
| - Identify the correct log level for gathering logs |
| - Enable the required SSL configuration level for the environment |
| 7 Ports and Protocols |
| - Discuss the key ports on a Horizon Environment |
| - Discuss protocols used in the Horizon Environment |
| - Understand the benefit of optimizing Blast |
| - Become familiar with the optimization features for Blast |
| - Implement GPO changes for Blast |
| - Become familiar with the causes for Black Screens |
| - Discuss how to troubleshoot Black Screen problems |
| - Identify problems encountered when applying GPOs |
| - Discuss how to troubleshoot GPO-related problems |
| 8 Horizon Connection Server Troubleshooting |
| - Discuss Horizon Connection Server general troubleshooting techniques |
| - Identity Horizon Connection Server common issues through logs |
| - Describe AD LDS replication |
| - Discuss Horizon Connection Server replication common issues |
| - Review and Interpret Horizon Connection Server logs |
| - Compare successful and unsuccessful logs from everyday infrastructure administration tasks |
| 9 Unified Access Gateway Troubleshooting |
| - List and identify common Unified Access Gateway deployment issues |
| - Monitor the Unified Access Gateway deployment to identify health and issues |
| - Identify and troubleshoot Unified Access Gateway certificate issues |
| - Monitor, test, and troubleshoot network problems |
| - Discuss general Unified Access Gateway troubleshooting processes |
| 10 BLAST Configuration Verification |
| - Discuss BLAST Codecs and Encoder Switch settings. |
| - Describe how to verify BLAST configuration using logs and settings |
| 11 BLAST Optimization |
| - List general BLAST optimization recommendations |
| - Summarize BLAST tuning recommendations that apply to WAN connections |
| - Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use |
| cases |
| - Describe recommended tuning options to increase display protocol quality for all use cases and |
| applications. |
| 12 VMware Horizon Connections Troubleshooting |
| - Explain Horizon connections |
| - Describe the role of Primary and Secondary protocols in Horizon connections |
| - Describe HTML client access connections |
| - Describe Horizon connections load balancing- |
| - Describe timeout settings, supported health monitoring string, and suitable load balancer persistence |
| values |
| - Identify troubleshooting steps for failing Horizon load balancer connections |
| - List troubleshooting steps for Horizon connections |
| 13 VMware Horizon Certificates Troubleshooting |
| - List Horizon certificate functions |
| - Describe Horizon certificates scenarios. |
| - Discuss potential challenges related to certificates in Horizon |
| - Describe the troubleshooting approach to Horizon certificate issues |
| 14 VMware Horizon Challenge Lab |
| - Leverage Horizon infrastructure troubleshooting steps to resolve issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
The Horizon Troubleshooting Bootcamp combines content on Horizon Virtual Desktop Troubleshooting & Horizon Infrastructure Troubleshooting. This combination provides you with the practical skills to solve common problems encountered in a Horizon® environment.
You will participate in a series of lab exercises to solve existing problems in the environment. The exercises will mirror real-world troubleshooting use cases. These exercises will provide participants with the knowledge and practical skills to overcome typical challenges faced by Tier 1 administrators and virtual desktop operators, as well as advanced knowledge, skills and abilities to troubleshoot Horizon infrastructure.
This workshop provides the skills and competencies required to troubleshoot Horizon Connection Server, Unified Access Gateway, protocols, connections and certificates. The Horizon Troubleshooting Bootcamp offers two challenge labs in which participants are confronted with virtual desktops and infrastructure problems that can occur in real Horizon environments. The aim of the exercises is to put the content covered in the training into practice and create a working environment.
-
Course Contents
-
- Implement a structured approach to troubleshooting
- Resolve common issues that occur in a Horizon environment
- Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- Identify the log locations for each Horizon component
- Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
- Discuss the Logon Monitor requirements
- Explain how to optimize Horizon Windows desktops
- Discuss how to troubleshoot problems related to Instant cloned machines
- Identify steps that you can follow to solve problems related to Horizon Client
- Discuss troubleshooting techniques for common client connection issues
- Discuss troubleshooting steps applicable to device redirection in Horizon
- Discuss Connection Server advanced configurations
- List troubleshooting techniques for Connection Server common issues
- Interpret Horizon Connection Server logs
- Identify UAG configuration and certificate issues
- List troubleshooting steps for UAG common issues
- Describe BLAST configuration verification using logs and settings
- Describe different security options for the Horizon environment
- Describe BLAST optimization recommendations for different use cases
- Describe Horizon Connections and how to troubleshoot related issues
- Describe Horizon Certificates
- List troubleshooting steps for Horizon certificates common issues
- Describe Cloud Pod Architecture troubleshooting scenarios
- Identify and fix problems in a Horizon environment
You will receive the original course documentation from VMware as an e-book.
-
Target Group
-
Tier 1 system administrators and integrators responsible for managing and maintaining the Horizon infrastructure.
-
Knowledge Prerequisites
-
Attend the Horizon Deploy and Manage course
Before attending this course, you must have the following knowledge:
- Use vSphere Web Client
- Configuring Windows systems to enable remote desktop connections
-
Course Objective
-
Mapped Certification: Omnissa Certified Professional Desktop (OCPD)
| 1 Course Introduction |
| - Introductions and course logistics |
| - Course objectives |
| 2 Overview of Virtual Desktop Troubleshooting |
| - Structured approach to troubleshooting configuration and operational problems |
| - Applying troubleshooting methods |
| - Documenting the steps to resolving the problem |
| 3 Command-Line Tools and Backup Options |
| - Using command-line tools |
| - Backing-up and restoring VMware Horizon databases |
| 4 Troubleshooting Horizon Linked Clone Desktops |
| - Describe the components that make up a VMware Horizon desktop |
| - Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems |
| - Highlight the best practice for optimizing a VMware Horizon desktop |
| - Troubleshoot common problems with VMware Horizon desktops |
| 5 Troubleshooting Instant Clones |
| - Discuss how instant clones are created |
| - Discuss what gets logged when an instant clone is created |
| - Discuss the keywords to look for in the logs when troubleshooting instant clones |
| - Discuss how to troubleshoot problems with instant clones |
| 6 Windows Client |
| - Correctly configure the Windows Client |
| - Identify the correct log level for gathering logs |
| - Enable the required SSL configuration level for the environment |
| 7 Ports and Protocols |
| - Discuss the key ports on a Horizon Environment |
| - Discuss protocols used in the Horizon Environment |
| - Understand the benefit of optimizing Blast |
| - Become familiar with the optimization features for Blast |
| - Implement GPO changes for Blast |
| - Become familiar with the causes for Black Screens |
| - Discuss how to troubleshoot Black Screen problems |
| - Identify problems encountered when applying GPOs |
| - Discuss how to troubleshoot GPO-related problems |
| 8 Horizon Connection Server Troubleshooting |
| - Discuss Horizon Connection Server general troubleshooting techniques |
| - Identity Horizon Connection Server common issues through logs |
| - Describe AD LDS replication |
| - Discuss Horizon Connection Server replication common issues |
| - Review and Interpret Horizon Connection Server logs |
| - Compare successful and unsuccessful logs from everyday infrastructure administration tasks |
| 9 Unified Access Gateway Troubleshooting |
| - List and identify common Unified Access Gateway deployment issues |
| - Monitor the Unified Access Gateway deployment to identify health and issues |
| - Identify and troubleshoot Unified Access Gateway certificate issues |
| - Monitor, test, and troubleshoot network problems |
| - Discuss general Unified Access Gateway troubleshooting processes |
| 10 BLAST Configuration Verification |
| - Discuss BLAST Codecs and Encoder Switch settings. |
| - Describe how to verify BLAST configuration using logs and settings |
| 11 BLAST Optimization |
| - List general BLAST optimization recommendations |
| - Summarize BLAST tuning recommendations that apply to WAN connections |
| - Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use |
| cases |
| - Describe recommended tuning options to increase display protocol quality for all use cases and |
| applications. |
| 12 VMware Horizon Connections Troubleshooting |
| - Explain Horizon connections |
| - Describe the role of Primary and Secondary protocols in Horizon connections |
| - Describe HTML client access connections |
| - Describe Horizon connections load balancing- |
| - Describe timeout settings, supported health monitoring string, and suitable load balancer persistence |
| values |
| - Identify troubleshooting steps for failing Horizon load balancer connections |
| - List troubleshooting steps for Horizon connections |
| 13 VMware Horizon Certificates Troubleshooting |
| - List Horizon certificate functions |
| - Describe Horizon certificates scenarios. |
| - Discuss potential challenges related to certificates in Horizon |
| - Describe the troubleshooting approach to Horizon certificate issues |
| 14 VMware Horizon Challenge Lab |
| - Leverage Horizon infrastructure troubleshooting steps to resolve issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.
Online Training
Trainer language German