-
This advanced course is carried out directly by VMware.
Please Note:The acquisition of Broadcom has optimized the VMware course portfolio for the revised go-to-market strategy. In future, the focus will be on the VMware Cloud Foundation (VCF) portfolio. All courses that do not belong to this portfolio will be transferred to "End of Availability" (EOA) status on March 1, 2024. This means that this course will only be available until March.
-
This five-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.
-
Course Contents
-
- Course Introduction
- Overview of Virtual Desktop Troubleshooting
- Command-Line Tools and Backup Options
- Troubleshooting Horizon Linked Clone Desktops
- Troubleshooting Instant Clones
- Windows Client
- Ports and Protocols
- Horizon Connection Server Troubleshooting
- Unified Access Gateway Troubleshooting
- BLAST Configuration Verification
- BLAST Optimization
- VMware Horizon Connections Troubleshooting
- VMware Horizon Certificates Troubleshooting
- VMware Horizon Challenge Lab
You will receive the original course documentation from VMware as an e-book.
-
Target Group
-
Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.
-
Knowledge Prerequisites
-
• VMware Horizon 8: Deploy and Manage
This course also requires knowledge of the following:
• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database
| 1 Course Introduction |
| - Introductions and course logistics |
| - Course objectives |
| 2 Overview of Virtual Desktop Troubleshooting |
| - Structured approach to troubleshooting configuration and operational problems |
| - Applying troubleshooting methods |
| - Documenting the steps to resolving the problem |
| 3 Command-Line Tools and Backup Options |
| - Using command-line tools |
| - Backing-up and restoring VMware Horizon databases |
| 4 Troubleshooting Horizon Linked Clone Desktops |
| - Describe the components that make up a VMware Horizon desktop |
| - Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems |
| - Highlight the best practice for optimizing a VMware Horizon desktop |
| - Troubleshoot common problems with VMware Horizon desktops |
| 5 Troubleshooting Instant Clones |
| - Discuss how instant clones are created |
| - Discuss what gets logged when an instant clone is created |
| - Discuss the keywords to look for in the logs when troubleshooting instant clones |
| - Discuss how to troubleshoot problems with instant clones |
| 6 Windows Client |
| - Correctly configure the Windows Client |
| - Identify the correct log level for gathering logs |
| - Enable the required SSL configuration level for the environment |
| 7 Ports and Protocols |
| - Discuss the key ports on a Horizon Environment |
| - Discuss protocols used in the Horizon Environment |
| - Understand the benefit of optimizing Blast |
| - Become familiar with the optimization features for Blast |
| - Implement GPO changes for Blast |
| - Become familiar with the causes for Black Screens |
| - Discuss how to troubleshoot Black Screen problems |
| - Identify problems encountered when applying GPOs |
| - Discuss how to troubleshoot GPO-related problems |
| 8 Horizon Connection Server Troubleshooting |
| - Discuss Horizon Connection Server general troubleshooting techniques |
| - Identity Horizon Connection Server common issues through logs |
| - Describe AD LDS replication |
| - Discuss Horizon Connection Server replication common issues |
| - Review and Interpret Horizon Connection Server logs |
| - Compare successful and unsuccessful logs from everyday infrastructure administration tasks |
| 9 Unified Access Gateway Troubleshooting |
| - List and identify common Unified Access Gateway deployment issues |
| - Monitor the Unified Access Gateway deployment to identify health and issues |
| - Identify and troubleshoot Unified Access Gateway certificate issues |
| - Monitor, test, and troubleshoot network problems |
| - Discuss general Unified Access Gateway troubleshooting processes |
| 10 BLAST Configuration Verification |
| - Discuss BLAST Codecs and Encoder Switch settings. |
| - Describe how to verify BLAST configuration using logs and settings |
| 11 BLAST Optimization |
| - List general BLAST optimization recommendations |
| - Summarize BLAST tuning recommendations that apply to WAN connections |
| - Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use |
| cases |
| - Describe recommended tuning options to increase display protocol quality for all use cases and |
| applications. |
| 12 VMware Horizon Connections Troubleshooting |
| - Explain Horizon connections |
| - Describe the role of Primary and Secondary protocols in Horizon connections |
| - Describe HTML client access connections |
| - Describe Horizon connections load balancing- |
| - Describe timeout settings, supported health monitoring string, and suitable load balancer persistence |
| values |
| - Identify troubleshooting steps for failing Horizon load balancer connections |
| - List troubleshooting steps for Horizon connections |
| 13 VMware Horizon Certificates Troubleshooting |
| - List Horizon certificate functions |
| - Describe Horizon certificates scenarios. |
| - Discuss potential challenges related to certificates in Horizon |
| - Describe the troubleshooting approach to Horizon certificate issues |
| 14 VMware Horizon Challenge Lab |
| - Leverage Horizon infrastructure troubleshooting steps to resolve issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
This advanced course is carried out directly by VMware.
Please Note:The acquisition of Broadcom has optimized the VMware course portfolio for the revised go-to-market strategy. In future, the focus will be on the VMware Cloud Foundation (VCF) portfolio. All courses that do not belong to this portfolio will be transferred to "End of Availability" (EOA) status on March 1, 2024. This means that this course will only be available until March.
-
This five-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.
-
Course Contents
-
- Course Introduction
- Overview of Virtual Desktop Troubleshooting
- Command-Line Tools and Backup Options
- Troubleshooting Horizon Linked Clone Desktops
- Troubleshooting Instant Clones
- Windows Client
- Ports and Protocols
- Horizon Connection Server Troubleshooting
- Unified Access Gateway Troubleshooting
- BLAST Configuration Verification
- BLAST Optimization
- VMware Horizon Connections Troubleshooting
- VMware Horizon Certificates Troubleshooting
- VMware Horizon Challenge Lab
You will receive the original course documentation from VMware as an e-book.
-
Target Group
-
Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.
-
Knowledge Prerequisites
-
• VMware Horizon 8: Deploy and Manage
This course also requires knowledge of the following:
• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database
| 1 Course Introduction |
| - Introductions and course logistics |
| - Course objectives |
| 2 Overview of Virtual Desktop Troubleshooting |
| - Structured approach to troubleshooting configuration and operational problems |
| - Applying troubleshooting methods |
| - Documenting the steps to resolving the problem |
| 3 Command-Line Tools and Backup Options |
| - Using command-line tools |
| - Backing-up and restoring VMware Horizon databases |
| 4 Troubleshooting Horizon Linked Clone Desktops |
| - Describe the components that make up a VMware Horizon desktop |
| - Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems |
| - Highlight the best practice for optimizing a VMware Horizon desktop |
| - Troubleshoot common problems with VMware Horizon desktops |
| 5 Troubleshooting Instant Clones |
| - Discuss how instant clones are created |
| - Discuss what gets logged when an instant clone is created |
| - Discuss the keywords to look for in the logs when troubleshooting instant clones |
| - Discuss how to troubleshoot problems with instant clones |
| 6 Windows Client |
| - Correctly configure the Windows Client |
| - Identify the correct log level for gathering logs |
| - Enable the required SSL configuration level for the environment |
| 7 Ports and Protocols |
| - Discuss the key ports on a Horizon Environment |
| - Discuss protocols used in the Horizon Environment |
| - Understand the benefit of optimizing Blast |
| - Become familiar with the optimization features for Blast |
| - Implement GPO changes for Blast |
| - Become familiar with the causes for Black Screens |
| - Discuss how to troubleshoot Black Screen problems |
| - Identify problems encountered when applying GPOs |
| - Discuss how to troubleshoot GPO-related problems |
| 8 Horizon Connection Server Troubleshooting |
| - Discuss Horizon Connection Server general troubleshooting techniques |
| - Identity Horizon Connection Server common issues through logs |
| - Describe AD LDS replication |
| - Discuss Horizon Connection Server replication common issues |
| - Review and Interpret Horizon Connection Server logs |
| - Compare successful and unsuccessful logs from everyday infrastructure administration tasks |
| 9 Unified Access Gateway Troubleshooting |
| - List and identify common Unified Access Gateway deployment issues |
| - Monitor the Unified Access Gateway deployment to identify health and issues |
| - Identify and troubleshoot Unified Access Gateway certificate issues |
| - Monitor, test, and troubleshoot network problems |
| - Discuss general Unified Access Gateway troubleshooting processes |
| 10 BLAST Configuration Verification |
| - Discuss BLAST Codecs and Encoder Switch settings. |
| - Describe how to verify BLAST configuration using logs and settings |
| 11 BLAST Optimization |
| - List general BLAST optimization recommendations |
| - Summarize BLAST tuning recommendations that apply to WAN connections |
| - Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use |
| cases |
| - Describe recommended tuning options to increase display protocol quality for all use cases and |
| applications. |
| 12 VMware Horizon Connections Troubleshooting |
| - Explain Horizon connections |
| - Describe the role of Primary and Secondary protocols in Horizon connections |
| - Describe HTML client access connections |
| - Describe Horizon connections load balancing- |
| - Describe timeout settings, supported health monitoring string, and suitable load balancer persistence |
| values |
| - Identify troubleshooting steps for failing Horizon load balancer connections |
| - List troubleshooting steps for Horizon connections |
| 13 VMware Horizon Certificates Troubleshooting |
| - List Horizon certificate functions |
| - Describe Horizon certificates scenarios. |
| - Discuss potential challenges related to certificates in Horizon |
| - Describe the troubleshooting approach to Horizon certificate issues |
| 14 VMware Horizon Challenge Lab |
| - Leverage Horizon infrastructure troubleshooting steps to resolve issues |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.