DTCSM

The course will give you the confidence and competence to successfully fill the role of Customer Success Manager (CSM) and help your customers realize the value of their solutions and achieve their business goals. The course provides hands-on exercises using situations based on real-life use cases and case studies. This interactive course allows you to practice core tasks using best-practice tools and methodologies and gain confidence while receiving feedback from the instructor and fellow participants.

This training is based on the concept of the customer lifecycle and how to optimize this process to increase value for the customer and maximize the likelihood that you will retain their loyalty and renew or expand their business opportunities. This course will help you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you will earn the Cisco Customer Success Manager Specialist certification.

Course Contents

• Transition to Subscription Economy
• Engaging the Customer for Success
• Customer Success Management Activities

You will receive the original course documentation from Cisco in English language as a Cisco E-Book. In the Cisco Digital Learning Version, the content of the courseware is integrated into the learning interface instead.

Target Group

• People who are preparing for the Cisco Customer Success Manager Specialist certification.
• People who have experience working with customers to determine, measure and deliver business results through the implementation of technology.

Knowledge Prerequisites

This course has no formal prerequisites, but we recommend you have the following: Experience working with clients to identify, measure and deliver business outcomes through the use of technology.

You are interested in a certification? The course at hand is part of the following certification(s):

Certification as Cisco Customer Success Manager Specialist

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Cisco Digital Learning

This course is available in the Cisco Digital Learning Library. These recently developed, multi-modal training events include HD videos moderated by lecturers with stored searchable text and subtitles, as well as a exercises, labs, and explanatory text and graphics. We provide this offer to you via our myExperTeach learning portal. Effective of the activation of the account, access to the courses will be granted for a duration of 6 months. In the case of packet solutions (Cisco Digital Learning Subscriptions), this time period will amount to 12 months.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.