CLWXCALL

The Essentials of Webex Calling

The Essentials of Webex Calling (CLWXCALL) training course guides you through the complete setup of Webex Calling, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features over an existing Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) Public Switch Telephone Network (PSTN) setup.

Course Contents

Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
Introduce the Management feature of Webex Control Hub, including how to set it up for a business
Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
Identify the methods available to add users to the Webex Control Hub
Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment

You will receive the original course documentation from Cisco in English language as a Cisco E-Book.

Target Group

Collaboration Engineers
Collaboration Administrators

Knowledge Prerequisites

There are no prerequisites for this training course. However, it is recommended that you have the following knowledge and skills before attending this training course:</p

A basic understanding of Unified Communications
A basic understanding of cloud-based unified communications solutions

These skills can be acquired in the following Cisco courses:

Understanding Cisco Collaboration Foundations (CLFNDU)
Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Course Objective

Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging and Webex Calling
Learn how to configure and manage the features of the Webex Control Hub

Course Outline

1. Webex Overview

2. Webex Control Hub Overview and Monitoring

3. Webex Control Hub Management

4. Webex Control Hub Services

5. Methods to Add Users to Webex Control Hub

6. Methods to Add Devices to Webex Control Hub

7. Admin-Configurable Webex Calling Features

8. User-Configurable Webex Calling Features

9. Webex Calling Public Switched Telephone Network Options

10. Routers Supporting Local Gateway

11. Deployment Scenarios for Local Gateways

12. Local Gateway and Cisco Unified Border Element with High Availability

13. Control Hub Settings for Webex Calling

14. Router Settings for Webex Calling

15. Webex Calling Troubleshooting

Lab Outline

1. Set Up Webex Control Hub

2. Add Users to Webex Control Hub

3. Configure Admin-Configurable Webex Calling Features

4. Configure User-Configurable Webex Calling Features

5. Configure High Availability on Cisco Routers

6. Configure Webex Control Hub for Webex Calling

7. Configure Local Gateway for Webex Calling

8. Troubleshooting Issues with Webex Calling

Classroom training: Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
Hybrid training: Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.
Online training: You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
Tailor-made courses: You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.

You can find the complete description of this course with dates and prices ready for download at as PDF.