-
Cisco offers a comprehensive collaboration solution for enterprise customers with the Collaboration System Release. The Cisco Unified Communications Manager is a central component of call routing. This course provides knowledge of the architecture, administration and management of the Unified Communications Manager. This also includes components such as IP phones, gateways and trunks. The theoretical parts are deepened by practical exercises on a test network in which the participants configure the Unified Communications Manager and carry out the usual Move, Add and Change configuration activities.
-
Course Contents
-
- Architecture of Cisco Collaboration solutions
- Redundancy and load distribution concepts
- Relevant signaling protocols for Cisco Voice over IP
- The Voice-Ready-LAN
- Commissioning the Unified Communications Manager
- Integration in LDAP/AD
- Basic configuration for internal telephony
- Gateways - connection to the public telephone network
- IP-to-IP with the Unified Border Element - Connection to IP carriers
- Cross-site solutions and fall-back concepts
- Optimization of WAN routes and call admission control
- Single number reach
The detailed digital documentation package, consisting of an e-book and PDF, is included in the price of the course.
Premium Course Documents
In addition to the digital documentation package, the exclusive Premium Print Package is also available to you.
- High-quality color prints of the ExperTeach documentation
- Exclusive folder in an elegant design
- Document pouch in backpack shape
- Elegant LAMY ballpoint pen
- Practical notepad
The Premium Print Package can be added during the ordering process for € 200,- plus VAT (only for classroom participation).
-
Target Group
-
This seminar is aimed at planning, administration and support staff who are responsible for setting up and operating Voice over IP solutions with Cisco components.
-
Knowledge Prerequisites
-
Participants of this seminar should be familiar with the basics of internetworking and have practical experience in the basic configuration of Catalyst switches and Cisco routers as well as with classic voice transmission. This knowledge is taught in the courses Cisco Router I - Configuration and Operation, Cisco Catalyst I - Configuration and Operation and VoIP Fundamentals.
| 1 | Voice over IP – IP Telefonie |
| 1.1 | Das Grundkonzept von Voice over IP |
| 1.2 | Sprachkompression – Codecs |
| 1.2.1 | Einsatz von Sprachkompression im Netz |
| 1.2.2 | RTP – Ein Blick ins Schichtenmodell |
| 1.3 | Voice over IP Signalisierung |
| 1.3.1 | Der Klassiker: H.323 |
| 1.3.2 | Speziell für Gateways: MGCP, Megaco |
| 1.3.3 | Zukunftssicher: SIP |
| 1.3.4 | Proprietär: SCCP |
| 2 | Cisco Unified Communications System |
| 2.1 | Gesamtkonzept |
| 2.2 | Unified Communications Manager |
| 2.2.1 | Lastverteilung im Cluster |
| 2.2.2 | Redundanz im Cluster |
| 2.3 | Deployment Models |
| 2.3.1 | Campus |
| 2.3.2 | Centralised Call Processing |
| 2.3.3 | Distributed Call Processing |
| 2.3.4 | Clustering over the WAN |
| 2.3.5 | Session Management Edition |
| 2.4 | Unified Communications Manager Business Edition |
| 3 | Endgeräte, Switches, Gateways |
| 3.1 | Endgeräte |
| 3.1.1 | Bootprozess der Telefone |
| 3.1.2 | Neustart und Zurücksetzen der Telefone |
| 3.1.3 | Security by Default |
| 3.2 | Aufgaben der Switches |
| 3.2.1 | Inline Power für die Endgeräte |
| 3.2.2 | Anschluss von IP-Phones |
| 3.2.3 | QoS-Maßnahmen auf den Switches |
| 3.2.4 | IEEE 802.1X |
| 3.3 | Aufgaben von Voice Gateways |
| 3.3.1 | IOS-Router als Gateways |
| 3.4 | Weitere Aufgaben der Router |
| 4 | Inbetriebnahme der Server |
| 4.1 | Hard- und Software für die Unified Communications Manager |
| 4.2 | Deployment der virtuellen Server |
| 4.3 | Installation der Server |
| 4.3.1 | Installation des CUCM |
| 4.3.2 | 1. Publisher |
| 4.3.3 | Unattended Setup mit dem Answer File |
| 4.3.4 | 2. Alle Subscriber |
| 4.3.5 | Erster Zugriff |
| 4.4 | Cisco Unified Reporting |
| 4.5 | Disaster Recovery |
| 4.6 | Cisco Prime License Manager |
| 4.7 | Operating System Administration |
| 4.8 | Unified Serviceability |
| 4.9 | Unified CM Administration |
| 4.9.1 | Hilfe |
| 4.9.2 | Server und Unified CM |
| 4.9.3 | Lastverteilung und Ausfallsicherheit |
| 4.9.4 | NTP und Date Time Groups |
| 4.9.5 | Regions zur Steuerung der Codec-Auswahl |
| 4.9.6 | Unified SRST |
| 4.9.7 | Device Pool |
| 4.9.8 | Enterprise Parameter |
| 4.9.9 | Service Parameter |
| 4.9.10 | Enterprise Phone Configuration |
| 5 | Benutzer und Telefone |
| 5.1 | Anlegen von Benutzer-Konten |
| 5.1.1 | Templates und Profile für End User |
| 5.1.2 | Gruppen und Rollen |
| 5.1.3 | Lokale User anlegen |
| 5.1.4 | Anbindung an ein LDAP/MSAD |
| 5.2 | Telefone anlegen |
| 5.2.1 | Templates für die Telefone |
| 5.2.2 | Manuelles Anlegen von Telefonen |
| 5.2.3 | Automatisches Registrieren |
| 5.2.4 | Self-Provisioning |
| 5.2.5 | Nutzung des Bulk Administration Tools |
| 6 | Rufnummernplan und Call Routing: Intern |
| 6.1 | Rufnummernanalyse im Unified Communications Manager |
| 6.1.1 | Match: Nummer oder Muster? |
| 6.1.2 | Best Match: Registrierte Durchwahl |
| 6.1.3 | Translation für nicht vergebene Durchwahlen |
| 6.2 | Shared Lines und Hunt Groups |
| 6.2.1 | Bausteine einer Hunt Group |
| 6.2.2 | Rufverteilung innerhalb der Hunt Group |
| 7 | Rufnummernplan und Call Routing: Extern |
| 7.1 | Call Routing nach Extern |
| 7.1.1 | Ein Match! Was nun? |
| 7.1.2 | Routing Hierarchie |
| 7.1.3 | Route Pattern |
| 7.1.4 | Route Groups/Lists |
| 7.1.5 | SIP URI Dialing |
| 7.1.6 | Die Local Route Group |
| 7.1.7 | Rufnummernmanipulation während des Call Routings |
| 7.2 | Trunks |
| 7.2.1 | SIP Trunks |
| 7.2.2 | Non-Gatekeeper Controlled Intercluster Trunk |
| 7.2.3 | Gatekeeper Controlled Intercluster Trunks |
| 7.2.4 | H.323 / H.225 Trunks |
| 7.3 | Gateways in die ISDN-Welt |
| 7.3.1 | H.323 Gateways |
| 7.3.2 | MGCP Gateways |
| 7.3.3 | SIP Gateways |
| 7.4 | CUBE – Cisco Unified Border Element |
| 8 | Konfiguration der Gateway- und CUBE-Funktionalität auf den Routern |
| 8.1 | Voice-Gateways |
| 8.2 | Analoge Schnittstellen |
| 8.3 | BRI-Schnittstelle |
| 8.4 | E1 Controller |
| 8.5 | MGCP Gateway |
| 8.6 | SCCP Gateway |
| 8.7 | H.323 Gateway |
| 8.8 | SIP Gateway |
| 8.9 | Cisco Unified Border Element |
| 8.10 | CUBE Call Routing |
| 8.11 | Rufnummernmanipulation auf Gateway und CUBE |
| 8.12 | Normalisierung von SIP Nachrichten |
| 9 | Rufnummernplan und Call Routing: Extended |
| 9.1 | Partitions und Calling Search Spaces |
| 9.2 | Partitions und Calling Search Spaces im Call Routing |
| 9.3 | Sonderfall Telefon: Line-Device-Approach |
| 9.4 | Zeitabhängiges Call-Routing |
| 9.5 | Subscribe CSS – Präsenz |
| 9.6 | Transformation CSS – Rufnummernmanipulation |
| 9.7 | Forced Authorization und Client Matter Codes |
| 9.8 | Extension Mobility |
| 9.9 | Unified Mobility – Single Number Reach |
| 10 | Admission Control im WAN |
| 10.1 | Call Admission Control |
| 10.2 | Locations Based CAC |
| 10.3 | Enhanced Location CAC |
| 10.4 | RSVP enabled Locations CAC |
| 10.5 | Gatekeeper CAC |
| 10.6 | SIP Preconditions |
| 11 | Media Resources |
| 11.1 | Media Resources |
| 11.2 | Wartemusik |
| 11.3 | Konferenzbrücken |
| 11.4 | Annunciator |
| 11.5 | Transcoder |
| 11.6 | MTP |
| 11.7 | Strukturierung von Media Resources |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Hybrid training
- Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
Cisco offers a comprehensive collaboration solution for enterprise customers with the Collaboration System Release. The Cisco Unified Communications Manager is a central component of call routing. This course provides knowledge of the architecture, administration and management of the Unified Communications Manager. This also includes components such as IP phones, gateways and trunks. The theoretical parts are deepened by practical exercises on a test network in which the participants configure the Unified Communications Manager and carry out the usual Move, Add and Change configuration activities.
-
Course Contents
-
- Architecture of Cisco Collaboration solutions
- Redundancy and load distribution concepts
- Relevant signaling protocols for Cisco Voice over IP
- The Voice-Ready-LAN
- Commissioning the Unified Communications Manager
- Integration in LDAP/AD
- Basic configuration for internal telephony
- Gateways - connection to the public telephone network
- IP-to-IP with the Unified Border Element - Connection to IP carriers
- Cross-site solutions and fall-back concepts
- Optimization of WAN routes and call admission control
- Single number reach
The detailed digital documentation package, consisting of an e-book and PDF, is included in the price of the course.
Premium Course Documents
In addition to the digital documentation package, the exclusive Premium Print Package is also available to you.
- High-quality color prints of the ExperTeach documentation
- Exclusive folder in an elegant design
- Document pouch in backpack shape
- Elegant LAMY ballpoint pen
- Practical notepad
The Premium Print Package can be added during the ordering process for € 200,- plus VAT (only for classroom participation).
-
Target Group
-
This seminar is aimed at planning, administration and support staff who are responsible for setting up and operating Voice over IP solutions with Cisco components.
-
Knowledge Prerequisites
-
Participants of this seminar should be familiar with the basics of internetworking and have practical experience in the basic configuration of Catalyst switches and Cisco routers as well as with classic voice transmission. This knowledge is taught in the courses Cisco Router I - Configuration and Operation, Cisco Catalyst I - Configuration and Operation and VoIP Fundamentals.
| 1 | Voice over IP – IP Telefonie |
| 1.1 | Das Grundkonzept von Voice over IP |
| 1.2 | Sprachkompression – Codecs |
| 1.2.1 | Einsatz von Sprachkompression im Netz |
| 1.2.2 | RTP – Ein Blick ins Schichtenmodell |
| 1.3 | Voice over IP Signalisierung |
| 1.3.1 | Der Klassiker: H.323 |
| 1.3.2 | Speziell für Gateways: MGCP, Megaco |
| 1.3.3 | Zukunftssicher: SIP |
| 1.3.4 | Proprietär: SCCP |
| 2 | Cisco Unified Communications System |
| 2.1 | Gesamtkonzept |
| 2.2 | Unified Communications Manager |
| 2.2.1 | Lastverteilung im Cluster |
| 2.2.2 | Redundanz im Cluster |
| 2.3 | Deployment Models |
| 2.3.1 | Campus |
| 2.3.2 | Centralised Call Processing |
| 2.3.3 | Distributed Call Processing |
| 2.3.4 | Clustering over the WAN |
| 2.3.5 | Session Management Edition |
| 2.4 | Unified Communications Manager Business Edition |
| 3 | Endgeräte, Switches, Gateways |
| 3.1 | Endgeräte |
| 3.1.1 | Bootprozess der Telefone |
| 3.1.2 | Neustart und Zurücksetzen der Telefone |
| 3.1.3 | Security by Default |
| 3.2 | Aufgaben der Switches |
| 3.2.1 | Inline Power für die Endgeräte |
| 3.2.2 | Anschluss von IP-Phones |
| 3.2.3 | QoS-Maßnahmen auf den Switches |
| 3.2.4 | IEEE 802.1X |
| 3.3 | Aufgaben von Voice Gateways |
| 3.3.1 | IOS-Router als Gateways |
| 3.4 | Weitere Aufgaben der Router |
| 4 | Inbetriebnahme der Server |
| 4.1 | Hard- und Software für die Unified Communications Manager |
| 4.2 | Deployment der virtuellen Server |
| 4.3 | Installation der Server |
| 4.3.1 | Installation des CUCM |
| 4.3.2 | 1. Publisher |
| 4.3.3 | Unattended Setup mit dem Answer File |
| 4.3.4 | 2. Alle Subscriber |
| 4.3.5 | Erster Zugriff |
| 4.4 | Cisco Unified Reporting |
| 4.5 | Disaster Recovery |
| 4.6 | Cisco Prime License Manager |
| 4.7 | Operating System Administration |
| 4.8 | Unified Serviceability |
| 4.9 | Unified CM Administration |
| 4.9.1 | Hilfe |
| 4.9.2 | Server und Unified CM |
| 4.9.3 | Lastverteilung und Ausfallsicherheit |
| 4.9.4 | NTP und Date Time Groups |
| 4.9.5 | Regions zur Steuerung der Codec-Auswahl |
| 4.9.6 | Unified SRST |
| 4.9.7 | Device Pool |
| 4.9.8 | Enterprise Parameter |
| 4.9.9 | Service Parameter |
| 4.9.10 | Enterprise Phone Configuration |
| 5 | Benutzer und Telefone |
| 5.1 | Anlegen von Benutzer-Konten |
| 5.1.1 | Templates und Profile für End User |
| 5.1.2 | Gruppen und Rollen |
| 5.1.3 | Lokale User anlegen |
| 5.1.4 | Anbindung an ein LDAP/MSAD |
| 5.2 | Telefone anlegen |
| 5.2.1 | Templates für die Telefone |
| 5.2.2 | Manuelles Anlegen von Telefonen |
| 5.2.3 | Automatisches Registrieren |
| 5.2.4 | Self-Provisioning |
| 5.2.5 | Nutzung des Bulk Administration Tools |
| 6 | Rufnummernplan und Call Routing: Intern |
| 6.1 | Rufnummernanalyse im Unified Communications Manager |
| 6.1.1 | Match: Nummer oder Muster? |
| 6.1.2 | Best Match: Registrierte Durchwahl |
| 6.1.3 | Translation für nicht vergebene Durchwahlen |
| 6.2 | Shared Lines und Hunt Groups |
| 6.2.1 | Bausteine einer Hunt Group |
| 6.2.2 | Rufverteilung innerhalb der Hunt Group |
| 7 | Rufnummernplan und Call Routing: Extern |
| 7.1 | Call Routing nach Extern |
| 7.1.1 | Ein Match! Was nun? |
| 7.1.2 | Routing Hierarchie |
| 7.1.3 | Route Pattern |
| 7.1.4 | Route Groups/Lists |
| 7.1.5 | SIP URI Dialing |
| 7.1.6 | Die Local Route Group |
| 7.1.7 | Rufnummernmanipulation während des Call Routings |
| 7.2 | Trunks |
| 7.2.1 | SIP Trunks |
| 7.2.2 | Non-Gatekeeper Controlled Intercluster Trunk |
| 7.2.3 | Gatekeeper Controlled Intercluster Trunks |
| 7.2.4 | H.323 / H.225 Trunks |
| 7.3 | Gateways in die ISDN-Welt |
| 7.3.1 | H.323 Gateways |
| 7.3.2 | MGCP Gateways |
| 7.3.3 | SIP Gateways |
| 7.4 | CUBE – Cisco Unified Border Element |
| 8 | Konfiguration der Gateway- und CUBE-Funktionalität auf den Routern |
| 8.1 | Voice-Gateways |
| 8.2 | Analoge Schnittstellen |
| 8.3 | BRI-Schnittstelle |
| 8.4 | E1 Controller |
| 8.5 | MGCP Gateway |
| 8.6 | SCCP Gateway |
| 8.7 | H.323 Gateway |
| 8.8 | SIP Gateway |
| 8.9 | Cisco Unified Border Element |
| 8.10 | CUBE Call Routing |
| 8.11 | Rufnummernmanipulation auf Gateway und CUBE |
| 8.12 | Normalisierung von SIP Nachrichten |
| 9 | Rufnummernplan und Call Routing: Extended |
| 9.1 | Partitions und Calling Search Spaces |
| 9.2 | Partitions und Calling Search Spaces im Call Routing |
| 9.3 | Sonderfall Telefon: Line-Device-Approach |
| 9.4 | Zeitabhängiges Call-Routing |
| 9.5 | Subscribe CSS – Präsenz |
| 9.6 | Transformation CSS – Rufnummernmanipulation |
| 9.7 | Forced Authorization und Client Matter Codes |
| 9.8 | Extension Mobility |
| 9.9 | Unified Mobility – Single Number Reach |
| 10 | Admission Control im WAN |
| 10.1 | Call Admission Control |
| 10.2 | Locations Based CAC |
| 10.3 | Enhanced Location CAC |
| 10.4 | RSVP enabled Locations CAC |
| 10.5 | Gatekeeper CAC |
| 10.6 | SIP Preconditions |
| 11 | Media Resources |
| 11.1 | Media Resources |
| 11.2 | Wartemusik |
| 11.3 | Konferenzbrücken |
| 11.4 | Annunciator |
| 11.5 | Transcoder |
| 11.6 | MTP |
| 11.7 | Strukturierung von Media Resources |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Hybrid training
- Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.
Guaranteed date
Guaranteed with the next booking
Classroom Training
Hybrid Training
Trainer language German