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This five-day workshop is designed to prepare for the CCIE Collaboration Lab exam. It teaches participants expert-level problem-solving processes for supporting complex Cisco collaboration technologies and topologies. It consists of 50% hands-on exercises.
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Course Contents
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- Course Introduction
- Quality of Service
- Voice Applications
- Globalized Call Routing
- Enhanced Location CAC
- Media Resources and Codec Preferences
- SIP URI Dialing and Advanced SIP Deployments
- Intercluster Lookup Service and Global Dial Plan Replication
- Call-Routing Priorities
- Cisco Meeting Server
- Collaboration Edge
- Unified Contact Center Express
- Cisco Unified Border Element
Hands-on Lab Exercises:- QoS in a Collaborative Environment
- Implement and Troubleshoot Voice Messaging
- Implement and Troubleshoot IM and Presence
- Implement and Troubleshoot Customer Care
- Verify Globalized Call Routing
- Implement Enhanced Location CAC
- Troubleshoot Media Resources
- Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call
- Control Domains
- Implement Intercluster Lookup Service and Global Dial Plan Replication
- Verify Call Routing
- Implement Cisco Meeting Server
- Implement Cisco Unified Border Element
- Implement Mobile and Remote Access
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Knowledge Prerequisites
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Participation requires the CCIE Voice or CCIE Collaboration written exam. You should have the knowledge and practical skills at an advanced level on the following topics:
- Cisco Unified CM 7.0 or later: Globalized Dial Plan (Plus Dialing)
- Cisco Unified Communications Manager Express: SIP/SCCP Endpoints
- Cisco Unity Connection and Cisco Unity Express: Integration and Call Routing
- Cisco Unified Presence: Cisco Unified CM Integration, Soft phone/Desk phone modes
- Cisco Unified Contact Center Express: ACD, Cisco Unified CM integration and basic scripting
- Cisco Voice Gateways: Dial Peers, PRI, Digit manipulation
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
This five-day workshop is designed to prepare for the CCIE Collaboration Lab exam. It teaches participants expert-level problem-solving processes for supporting complex Cisco collaboration technologies and topologies. It consists of 50% hands-on exercises.
-
Course Contents
-
- Course Introduction
- Quality of Service
- Voice Applications
- Globalized Call Routing
- Enhanced Location CAC
- Media Resources and Codec Preferences
- SIP URI Dialing and Advanced SIP Deployments
- Intercluster Lookup Service and Global Dial Plan Replication
- Call-Routing Priorities
- Cisco Meeting Server
- Collaboration Edge
- Unified Contact Center Express
- Cisco Unified Border Element
Hands-on Lab Exercises:- QoS in a Collaborative Environment
- Implement and Troubleshoot Voice Messaging
- Implement and Troubleshoot IM and Presence
- Implement and Troubleshoot Customer Care
- Verify Globalized Call Routing
- Implement Enhanced Location CAC
- Troubleshoot Media Resources
- Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call
- Control Domains
- Implement Intercluster Lookup Service and Global Dial Plan Replication
- Verify Call Routing
- Implement Cisco Meeting Server
- Implement Cisco Unified Border Element
- Implement Mobile and Remote Access
-
Knowledge Prerequisites
-
Participation requires the CCIE Voice or CCIE Collaboration written exam. You should have the knowledge and practical skills at an advanced level on the following topics:
- Cisco Unified CM 7.0 or later: Globalized Dial Plan (Plus Dialing)
- Cisco Unified Communications Manager Express: SIP/SCCP Endpoints
- Cisco Unity Connection and Cisco Unity Express: Integration and Call Routing
- Cisco Unified Presence: Cisco Unified CM Integration, Soft phone/Desk phone modes
- Cisco Unified Contact Center Express: ACD, Cisco Unified CM integration and basic scripting
- Cisco Voice Gateways: Dial Peers, PRI, Digit manipulation
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.