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Please note: The Omnissa Certified Advanced Professional (OCAP) certification will be discontinued in November 2025 and is expected to be replaced by the Omnissa Certified Engineer - Workspace ONE from December 2025. Find out more about Omnissa's changes to the certification program.
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This training covers common infrastructure troubleshooting scenarios and focuses on developing problem-solving skills and mastering console navigation, troubleshooting communication issues between devices and resources, and using integrated tools to determine root causes.
-
Course Contents
-
- Summarize the basic troubleshooting methodology.
- Outline common troubleshooting techniques in the Workspace ONE UEM console.
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
- Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
- Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
Participants will receive English-language documents from Omnissa to download during the course.
-
Target Group
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Advanced practitioners supporting Workspace ONE UEM environments.
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Knowledge Prerequisites
-
Recommended:
- Practical knowledge of the Omnissa Workspace ONE UEM infrastructure
- Background knowledge in end-user computing
- Completed course "Workspace ONE UEM Deploy and Manage" -
Course Objective
-
The course is recommended as preparation for the Omnissa Certified Advanced Professional (OCAP) certification.
| 1 Course introduction |
| • Introductions and course logistics |
| • Course objectives |
| 2 Workspace ONE foundations |
| • Navigating and customizing the console |
| • Workspace ONE UEM console foundations |
| • Workspace ONE Hub Services |
| • Workspace ONE UEM accounts |
| 3 Workspace ONE architecture |
| • Workspace ONE & modern SaaS architecture |
| • Workspace ONE UEM architecture |
| • Additional Workspace ONE components |
| • Workspace ONE example use cases |
| 4 Fundamentals of troubleshooting Workspace ONE UEM |
| • Software troubleshooting and support methods |
| • Core components topology |
| • Integrated components topology |
| • Workspace ONE UEM log files |
| 5 Workspace ONE UEM console troubleshooting |
| • Workspace ONE UEM troubleshooting overview |
| • Group management and assignment |
| • System settings and roles |
| • Analytic events |
| • Collecting and analyzing Workspace ONE UEM logs |
| 6 Integration troubleshooting |
| • Integration overview |
| • AirWatch Cloud Connector |
| • Directory Services integration |
| • Directory Users and Groups synchronization |
| • Certificate Authority integration |
| • Omnissa Access and Workspace ONE Intelligent Hub |
| 7 Endpoint troubleshooting |
| • Endpoint topology overview |
| • Tools and resources for troubleshooting |
| • Workspace ONE Assist |
| • Troubleshooting common issues |
| 8 Application troubleshooting |
| • Applications overview |
| • Configuration review |
| • Tools and resources for troubleshooting |
| • Public applications |
| • Internal applications |
| • Purchased applications |
| 9 Unified Access Gateway and Edge services troubleshooting |
| • Unified Access Gateway architecture overview |
| • Unified Access Gateway configuration review |
| • Tools and resources for troubleshooting |
| • Content Gateway on Unified Access Gateway |
| • Workspace ONE Tunnel on Unified Access Gateway |
| 10 Email troubleshooting |
| • Email architecture overview |
| • Email profile configuration review |
| • Tools and resources for troubleshooting |
| • Workspace ONE Secure Email Gateway on Unified Access Gateway |
| • PowerShell integration |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
Please note: The Omnissa Certified Advanced Professional (OCAP) certification will be discontinued in November 2025 and is expected to be replaced by the Omnissa Certified Engineer - Workspace ONE from December 2025. Find out more about Omnissa's changes to the certification program.
-
This training covers common infrastructure troubleshooting scenarios and focuses on developing problem-solving skills and mastering console navigation, troubleshooting communication issues between devices and resources, and using integrated tools to determine root causes.
-
Course Contents
-
- Summarize the basic troubleshooting methodology.
- Outline common troubleshooting techniques in the Workspace ONE UEM console.
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
- Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
- Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
Participants will receive English-language documents from Omnissa to download during the course.
-
Target Group
-
Advanced practitioners supporting Workspace ONE UEM environments.
-
Knowledge Prerequisites
-
Recommended:
- Practical knowledge of the Omnissa Workspace ONE UEM infrastructure
- Background knowledge in end-user computing
- Completed course "Workspace ONE UEM Deploy and Manage" -
Course Objective
-
The course is recommended as preparation for the Omnissa Certified Advanced Professional (OCAP) certification.
| 1 Course introduction |
| • Introductions and course logistics |
| • Course objectives |
| 2 Workspace ONE foundations |
| • Navigating and customizing the console |
| • Workspace ONE UEM console foundations |
| • Workspace ONE Hub Services |
| • Workspace ONE UEM accounts |
| 3 Workspace ONE architecture |
| • Workspace ONE & modern SaaS architecture |
| • Workspace ONE UEM architecture |
| • Additional Workspace ONE components |
| • Workspace ONE example use cases |
| 4 Fundamentals of troubleshooting Workspace ONE UEM |
| • Software troubleshooting and support methods |
| • Core components topology |
| • Integrated components topology |
| • Workspace ONE UEM log files |
| 5 Workspace ONE UEM console troubleshooting |
| • Workspace ONE UEM troubleshooting overview |
| • Group management and assignment |
| • System settings and roles |
| • Analytic events |
| • Collecting and analyzing Workspace ONE UEM logs |
| 6 Integration troubleshooting |
| • Integration overview |
| • AirWatch Cloud Connector |
| • Directory Services integration |
| • Directory Users and Groups synchronization |
| • Certificate Authority integration |
| • Omnissa Access and Workspace ONE Intelligent Hub |
| 7 Endpoint troubleshooting |
| • Endpoint topology overview |
| • Tools and resources for troubleshooting |
| • Workspace ONE Assist |
| • Troubleshooting common issues |
| 8 Application troubleshooting |
| • Applications overview |
| • Configuration review |
| • Tools and resources for troubleshooting |
| • Public applications |
| • Internal applications |
| • Purchased applications |
| 9 Unified Access Gateway and Edge services troubleshooting |
| • Unified Access Gateway architecture overview |
| • Unified Access Gateway configuration review |
| • Tools and resources for troubleshooting |
| • Content Gateway on Unified Access Gateway |
| • Workspace ONE Tunnel on Unified Access Gateway |
| 10 Email troubleshooting |
| • Email architecture overview |
| • Email profile configuration review |
| • Tools and resources for troubleshooting |
| • Workspace ONE Secure Email Gateway on Unified Access Gateway |
| • PowerShell integration |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.