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Service Cloud Administration with Lightning Experience is a must for experienced administrators who configure and maintain the Service Cloud for their organization. Using real-world scenarios, this course teaches administrators how to configure Salesforce Knowledge, create service contracts with milestones and entitlements, create the Service Console app, configure the softphone utility of your Lightning Console app, and set up web chats. You will also be shown how to configure a customer community.
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Course Contents
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- Customer process management and claims
- Salesforce Knowledge
- Lightning Service-Konsole
- Salesforce Self-Service Communities
You will receive the original course documentation by Salesforce as an e-book.
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Target Group
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The Service Cloud Administration course is intended for administrators with at least six months of experience with Salesforce and/or administrators who have completed the Fundamentals of Administration for New Administrators course.
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Knowledge Prerequisites
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The prerequisite for this course is at least six months of experience with Salesforce.
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
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Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
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Tailor-made courses
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You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.-
Service Cloud Administration with Lightning Experience is a must for experienced administrators who configure and maintain the Service Cloud for their organization. Using real-world scenarios, this course teaches administrators how to configure Salesforce Knowledge, create service contracts with milestones and entitlements, create the Service Console app, configure the softphone utility of your Lightning Console app, and set up web chats. You will also be shown how to configure a customer community.
-
Course Contents
-
- Customer process management and claims
- Salesforce Knowledge
- Lightning Service-Konsole
- Salesforce Self-Service Communities
You will receive the original course documentation by Salesforce as an e-book.
-
Target Group
-
The Service Cloud Administration course is intended for administrators with at least six months of experience with Salesforce and/or administrators who have completed the Fundamentals of Administration for New Administrators course.
-
Knowledge Prerequisites
-
The prerequisite for this course is at least six months of experience with Salesforce.
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
You can find the complete description of this course with dates and prices ready for download at as PDF.
Online Training
Trainer language English