ExperTeach Networking Logo

Ethernet Networks, Routing & Switching

Technology Fundamentals for Enterprise Networks

ExperTeach Networking Logo
Established LAN concepts such as Ethernet or wireless LANs as well as the protocols of the TCP/IP family are constantly being developed further in order to be able to implement applications such as Voice over IP. Servers, databases and applications are centralized in data centers instead of being installed on local computers. Communication takes place via the network. Intelligent network components such as multilayer switches or routers also offer a wide range of structuring options for the network and performance features such as quality of service. If you want to find your way in this environment, you need sound know-how. Based on a modern network design for companies, all components, protocols and services required for the function and operation of the network are examined. Participants will learn about the technologies and their function in the network. At the end of the course, participants will have a complete overview of a modern company network and will be able to independently process and solve standard tasks relating to building cabling, the commissioning of switches and routers or the implementation of VLANs and IP networks.

Course Contents

  • Protocols and technologies in LAN and WAN
  • Universal building cabling
  • Ethernet LANs - high-speed variants up to 100 Gigabit
  • Power over Ethernet
  • Switching, VLANs, spanning tree, link aggregation, stacking, virtual chassis
  • Wireless LANs - SSIDs, access points and controllers
  • Port security and IEEE 802.1X
  • IP and IPv6 - addressing, subnets, auxiliary protocols (ARP, ICMP, DHCP, DNS)
  • Routing - Static or dynamic with OSPF and BGP
  • VPN and Internet access
  • network management
  • Outlook on modern developments (SDN, NFV, fabric concepts)
  • Practical exercises on a test network

The detailed digital documentation package, consisting of an e-book and PDF, is included in the price of the course.

Premium Course Documents

In addition to the digital documentation package, the exclusive Premium Print Package is also available to you.

  • High-quality color prints of the ExperTeach documentation
  • Exclusive folder in an elegant design
  • Document pouch in backpack shape
  • Elegant LAMY ballpoint pen
  • Practical notepad
Premium Print
The Premium Print Package can be added during the ordering process for € 200,- plus VAT (only for classroom participation).

Request in-house training now

Target Group

The course is aimed at technically oriented employees such as network administrators who require in-depth theoretical and practical knowledge of setting up and operating Ethernet and IP networks.

Knowledge Prerequisites

This is a basic course. Initial experience with networks or knowledge, such as that gained by attending the course Network Technologies - Everything you need to know at a glance! is helpful, but not required.

Alternatives

If you are looking for a general overview of the network world, you should consider attending the course Network Technologies—The Relevant Details at One Glance! If your focus is on IP, the TCP/IP—Protocols, Addressing, Routing course will be an alternative.

Complementary and Continuative Courses

Network Technologies—The Relevant Details at One Glance!

TCP/IP—Protocols, Addressing, Routing

 

1 Motivation
1.1 Network Standards
1.1.1 The OSI Reference Model
1.1.2 IEEE: Standards on OSI Layer 1 and 2
1.1.3 Internet Standards
1.2 Components of a Network
1.2.1 Components of OSI Layer 1
1.2.2 Components and Tasks of OSI Layer 2
1.2.3 Components and Tasks—OSI Layer 3
1.3 Applications in the Network
1.4 Demands Made on the Network
2 Network Design in Companies
2.1 Design Principles and Modules
2.1.1 In-house Cabling as the Basis
2.1.2 Classical Ethernet Design
2.2 Small-scale Corporate Networks
2.3 Medium-scale Companies
2.4 Large-scale Company Sites
2.5 WAN Coupling for the Corporate Network
3 Basics and Network Protocols
3.1 In-house Cabling
3.1.1 Wiring Closet and Patch Field
3.1.2 Copper Cable in the LAN
3.1.3 Plug-in Connector for Twisted Pair
3.1.4 Optical Fiber
3.1.5 OWG Connector
3.1.6 SFP Modules and Transceivers
3.2 Ethernet as a Universal Technology
3.2.1 Application Areas of Ethernet
3.2.2 Ethernet Standards
3.2.3 Developments in Ethernet
3.2.4 Common Ethernet Variants
3.2.5 The Ethernet Protocol
3.2.6 Ethernet Frame Formats and Types
3.2.7 MAC Addresses
3.2.8 Unicast, Multicast, Broadcast
3.2.9 Basic Function of a Switch
3.3 Wireless LAN
3.3.1 WLAN Generations and Standards
3.3.2 Infrastructure Mode
3.3.3 Authentication and Association
3.3.4 Radio Cell Setup and Roaming
3.4 Basics of IPv4
3.4.1 IP Packets
3.4.2 Addressing with IPv4
3.4.3 Addresses and Networks
3.4.4 Public and Private IP Addresses
3.4.5 Subnetting for IPv4
3.5 Transport Protocols
3.5.1 Source and Destination Port
3.6 DHCP
3.6.1 DHCP Default Functions: DORA
3.7 DNS––Working with Names
3.7.1 Name Resolution via DNS
3.8 IPv6
3.8.1 Extensions with the Next Header
3.8.2 IPv6 Addresses
3.8.3 IPv6 Address Assignment
4 Switching in the LAN
4.1 Switching Features and Switch Features
4.1.1 Auto-sensing (Auto MDI-X)
4.1.2 Auto-negotiation
4.1.3 Switching Modes—Frame Transmission
4.1.4 Power over Ethernet
4.2 Switch Hardware in Application
4.2.1 Stand-alone Switches
4.2.2 Switch Stacking
4.2.3 Modular Switches
4.3 Switch Management
4.4 Virtual LANs
4.4.1 Broadcast Domains and Virtual LANs
4.4.2 End-to-End VLANs
4.4.3 Geographical VLANs
4.4.4 VLAN Allocation
4.4.5 The VLAN Tag
4.4.6 VLANs and VoIP
4.4.7 VLAN Design in the Enterprise—Example
4.5 Redundancy in the LAN—Problems + Spanning Tree
4.5.1 Redundancy Problems
4.5.2 Spanning Tree Protocol (STP)
4.5.3 Rapid Spanning Tree (RSTP)
4.5.4 CST and PVST
4.5.5 Multiple Spanning Tree Protocol
4.6 Redundancy in the LAN—Alternative Solutions
4.6.1 Link Aggregation
4.6.2 Routing in the Distribution Layer
4.6.3 Chassis Bundling
4.6.4 Switch Stacking in the Distribution Layer
4.7 WLAN Design and VLAN Deployment
4.7.1 WLAN Integration
4.7.2 Payload and Control Data
4.7.3 Mesh Topology
4.8 Quality of Service
4.8.1 Why QoS?
4.8.2 Tools in QoS
4.8.3 Queuing
5 Routing in the LAN
5.1 Basics of IP Routing
5.1.1 Routing in the End Device
5.1.2 Routing Process in the Router
5.1.3 Static Routing
5.1.4 Routing Protocols
5.2 Open Shortest Path First (OSPF)
5.2.1 Link State Principles of OSPF
5.2.2 Hello Procedure
5.2.3 The Link State Protocol
5.2.4 Routing Table for Single-Area OSPF
5.2.5 Multi-Area OSPF
5.3 Routing on the Company Campus
5.3.1 Inter-VLAN Routing
5.3.2 First-hop Redundancy
5.3.3 Routing in the Core
5.4 Routing to the Data Center
5.5 VRF Concepts
5.5.1 Virtual Routers
5.5.2 Virtualization of the Data Paths
6 WAN Coupling
6.1 Connection to the WAN
6.1.1 Access with Router and Firewall
6.1.2 Access Technologies and Media
6.1.3 The Point-to-Point Protocol
6.2 Site-to Site Coupling with Site-to-Site-VPN
6.2.1 The Principle of IPSec Tunnels
6.3 Site Coupling via MPLS
6.3.1 Components of an MPLS Network
6.3.2 Label-Switched Paths
6.3.3 The Path through an MPLS Network
6.3.4 MPLS VPNs
6.4 Routing between Sites
6.5 Redundant Connections
6.6 BGP Routing Own Services in the Internet
6.7 Software-Defined WAN
6.8 Dial-in VPNs
6.8.1 TLS VPN with Reverse Proxy
7 Security
7.1 Security Principles
7.2 Security Measures
7.3 LAN Security
7.3.1 Port Security
7.3.2 DHCP Snooping
7.3.3 Protection of the Spanning Tree
7.3.4 Private VLANs
7.4 Authentication and Authorization
7.4.1 Means of Identification
7.4.2 Authentication in the LAN with IEEE 802.1x
7.4.3 Security Aspects in the WLAN
7.5 Internet Access Security
7.5.1 Firewalls
7.5.2 Intrusion Detection and Prevention
7.5.3 Proxies
7.5.4 Next Generation Firewalls
8 Management
8.1 Network Management
8.1.1 The ISO Concept FCAPS
8.2 SNMP-based Network Management
8.2.1 The Management Information Base—MIB
8.2.2 SNMP Management Model
8.2.3 SNMPv3
8.3 Network Monitoring
8.4 Network Documentation
8.4.1 The Network Configuration
8.4.2 The Network Diagram
8.5 Network Analysis
8.5.1 What does an analyzer see?
8.5.2 Systematic Error Isolation
8.5.3 Troubleshooting with OSl
8.5.4 Find Measuring Points
8.5.5 Measuring in the Switched Ethernet
8.5.6 Performance of Application and Network
8.6 Device Management
8.6.1 DDI—IP Address Management
8.6.2 Software and Release Management
8.6.3 Configuration Management
8.7 Access Control
9 Modern Developments
9.1 Fabric and Mesh Concepts
9.1.1 Fabric Networking
9.2 Network Functions Virtualization (NFV)
9.2.1 Network Functions
9.2.2 Physical Network Functions (PNF)
9.2.3 Virtual Network Functions
9.2.4 Benefits of NFV
9.3 Software-Defined Networking (SDN)
9.3.1 Definition of SDN
9.3.2 Model of Software-Defined Networking
9.3.3 The SDN Controller
9.3.4 Networking with SDN
9.3.5 Integration of NFV into SDN
9.3.6 Use Cases for SDN: SD-WAN
A Enterprise Networks––Lab Exercises
A.1 Laboratory Setup and Functions
A.1.1 Working on the PCs for Hybrid Courses
A.2 Commissioning, Connection of the PCs, and Test
A.2.1 IP Configuration and ARP
A.3 Switching
A.4 VLANs and Inter-VLAN Routing
A.4.1 VLAN Configuration and Assignment
A.4.2 VLANs and IP Networks
A.4.3 Inter-VLAN Routing
A.4.4 Optional Exercise: Voice VLANs
A.5 Redundancy Concepts and Spanning Tree
A.5.1 Optimization of the Rapid Spanning Tree (RSTP)
A.5.2 Link Aggregation with LACP
A.5.3 Optional: Multiple Spanning Tree (MSTP)
A.6 Analysis of Protocols with Wireshark
A.6.1 Analysis of DHCP
A.7 WLAN Integration
A.7.1 Integration of the Access Point
A.7.2 Configuration of WLAN Security
A.7.3 Optional: WIFI with Several SSIDs
A.8 Routing in the Headquarters and Branch
A.8.1 Routing at the Headquarters with OSPF
A.8.2 VLANs and IP Networks in the Branch Office
A.8.3 Routing in the Branch Office with OSPF
A.9 WAN Connection via OSPF
A.9.1 Tests of the WAN Connection
A.10 Redundant WAN Connection
A.11 Optimizations: VRRP and Routing
A.11.1 Optional: VRRP with Interface Monitoring
A.11.2 Optimizations: OSPF with Two Areas
A.11.3 Design Considerations: Failover and ECMP
A.12 IPV6 at the Headquarters
B LAN Measurement Technology
B.1 LAN Measurement Technology
B.1.1 Problems with Copper Lines
B.1.2 Limiting Parameters for Copper Cables
B.1.3 Measurement on Fiber Optic Cables
C List of Abbreviations

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request in-house training now
PDF SymbolYou can find the complete description of this course with dates and prices ready for download at as PDF.

Established LAN concepts such as Ethernet or wireless LANs as well as the protocols of the TCP/IP family are constantly being developed further in order to be able to implement applications such as Voice over IP. Servers, databases and applications are centralized in data centers instead of being installed on local computers. Communication takes place via the network. Intelligent network components such as multilayer switches or routers also offer a wide range of structuring options for the network and performance features such as quality of service. If you want to find your way in this environment, you need sound know-how. Based on a modern network design for companies, all components, protocols and services required for the function and operation of the network are examined. Participants will learn about the technologies and their function in the network. At the end of the course, participants will have a complete overview of a modern company network and will be able to independently process and solve standard tasks relating to building cabling, the commissioning of switches and routers or the implementation of VLANs and IP networks.

Course Contents

  • Protocols and technologies in LAN and WAN
  • Universal building cabling
  • Ethernet LANs - high-speed variants up to 100 Gigabit
  • Power over Ethernet
  • Switching, VLANs, spanning tree, link aggregation, stacking, virtual chassis
  • Wireless LANs - SSIDs, access points and controllers
  • Port security and IEEE 802.1X
  • IP and IPv6 - addressing, subnets, auxiliary protocols (ARP, ICMP, DHCP, DNS)
  • Routing - Static or dynamic with OSPF and BGP
  • VPN and Internet access
  • network management
  • Outlook on modern developments (SDN, NFV, fabric concepts)
  • Practical exercises on a test network

The detailed digital documentation package, consisting of an e-book and PDF, is included in the price of the course.

Premium Course Documents

In addition to the digital documentation package, the exclusive Premium Print Package is also available to you.

  • High-quality color prints of the ExperTeach documentation
  • Exclusive folder in an elegant design
  • Document pouch in backpack shape
  • Elegant LAMY ballpoint pen
  • Practical notepad
Premium Print
The Premium Print Package can be added during the ordering process for € 200,- plus VAT (only for classroom participation).

Request in-house training now

Target Group

The course is aimed at technically oriented employees such as network administrators who require in-depth theoretical and practical knowledge of setting up and operating Ethernet and IP networks.

Knowledge Prerequisites

This is a basic course. Initial experience with networks or knowledge, such as that gained by attending the course Network Technologies - Everything you need to know at a glance! is helpful, but not required.

Alternatives

If you are looking for a general overview of the network world, you should consider attending the course Network Technologies—The Relevant Details at One Glance! If your focus is on IP, the TCP/IP—Protocols, Addressing, Routing course will be an alternative.

Complementary and Continuative Courses

Network Technologies—The Relevant Details at One Glance!

TCP/IP—Protocols, Addressing, Routing

 

1 Motivation
1.1 Network Standards
1.1.1 The OSI Reference Model
1.1.2 IEEE: Standards on OSI Layer 1 and 2
1.1.3 Internet Standards
1.2 Components of a Network
1.2.1 Components of OSI Layer 1
1.2.2 Components and Tasks of OSI Layer 2
1.2.3 Components and Tasks—OSI Layer 3
1.3 Applications in the Network
1.4 Demands Made on the Network
2 Network Design in Companies
2.1 Design Principles and Modules
2.1.1 In-house Cabling as the Basis
2.1.2 Classical Ethernet Design
2.2 Small-scale Corporate Networks
2.3 Medium-scale Companies
2.4 Large-scale Company Sites
2.5 WAN Coupling for the Corporate Network
3 Basics and Network Protocols
3.1 In-house Cabling
3.1.1 Wiring Closet and Patch Field
3.1.2 Copper Cable in the LAN
3.1.3 Plug-in Connector for Twisted Pair
3.1.4 Optical Fiber
3.1.5 OWG Connector
3.1.6 SFP Modules and Transceivers
3.2 Ethernet as a Universal Technology
3.2.1 Application Areas of Ethernet
3.2.2 Ethernet Standards
3.2.3 Developments in Ethernet
3.2.4 Common Ethernet Variants
3.2.5 The Ethernet Protocol
3.2.6 Ethernet Frame Formats and Types
3.2.7 MAC Addresses
3.2.8 Unicast, Multicast, Broadcast
3.2.9 Basic Function of a Switch
3.3 Wireless LAN
3.3.1 WLAN Generations and Standards
3.3.2 Infrastructure Mode
3.3.3 Authentication and Association
3.3.4 Radio Cell Setup and Roaming
3.4 Basics of IPv4
3.4.1 IP Packets
3.4.2 Addressing with IPv4
3.4.3 Addresses and Networks
3.4.4 Public and Private IP Addresses
3.4.5 Subnetting for IPv4
3.5 Transport Protocols
3.5.1 Source and Destination Port
3.6 DHCP
3.6.1 DHCP Default Functions: DORA
3.7 DNS––Working with Names
3.7.1 Name Resolution via DNS
3.8 IPv6
3.8.1 Extensions with the Next Header
3.8.2 IPv6 Addresses
3.8.3 IPv6 Address Assignment
4 Switching in the LAN
4.1 Switching Features and Switch Features
4.1.1 Auto-sensing (Auto MDI-X)
4.1.2 Auto-negotiation
4.1.3 Switching Modes—Frame Transmission
4.1.4 Power over Ethernet
4.2 Switch Hardware in Application
4.2.1 Stand-alone Switches
4.2.2 Switch Stacking
4.2.3 Modular Switches
4.3 Switch Management
4.4 Virtual LANs
4.4.1 Broadcast Domains and Virtual LANs
4.4.2 End-to-End VLANs
4.4.3 Geographical VLANs
4.4.4 VLAN Allocation
4.4.5 The VLAN Tag
4.4.6 VLANs and VoIP
4.4.7 VLAN Design in the Enterprise—Example
4.5 Redundancy in the LAN—Problems + Spanning Tree
4.5.1 Redundancy Problems
4.5.2 Spanning Tree Protocol (STP)
4.5.3 Rapid Spanning Tree (RSTP)
4.5.4 CST and PVST
4.5.5 Multiple Spanning Tree Protocol
4.6 Redundancy in the LAN—Alternative Solutions
4.6.1 Link Aggregation
4.6.2 Routing in the Distribution Layer
4.6.3 Chassis Bundling
4.6.4 Switch Stacking in the Distribution Layer
4.7 WLAN Design and VLAN Deployment
4.7.1 WLAN Integration
4.7.2 Payload and Control Data
4.7.3 Mesh Topology
4.8 Quality of Service
4.8.1 Why QoS?
4.8.2 Tools in QoS
4.8.3 Queuing
5 Routing in the LAN
5.1 Basics of IP Routing
5.1.1 Routing in the End Device
5.1.2 Routing Process in the Router
5.1.3 Static Routing
5.1.4 Routing Protocols
5.2 Open Shortest Path First (OSPF)
5.2.1 Link State Principles of OSPF
5.2.2 Hello Procedure
5.2.3 The Link State Protocol
5.2.4 Routing Table for Single-Area OSPF
5.2.5 Multi-Area OSPF
5.3 Routing on the Company Campus
5.3.1 Inter-VLAN Routing
5.3.2 First-hop Redundancy
5.3.3 Routing in the Core
5.4 Routing to the Data Center
5.5 VRF Concepts
5.5.1 Virtual Routers
5.5.2 Virtualization of the Data Paths
6 WAN Coupling
6.1 Connection to the WAN
6.1.1 Access with Router and Firewall
6.1.2 Access Technologies and Media
6.1.3 The Point-to-Point Protocol
6.2 Site-to Site Coupling with Site-to-Site-VPN
6.2.1 The Principle of IPSec Tunnels
6.3 Site Coupling via MPLS
6.3.1 Components of an MPLS Network
6.3.2 Label-Switched Paths
6.3.3 The Path through an MPLS Network
6.3.4 MPLS VPNs
6.4 Routing between Sites
6.5 Redundant Connections
6.6 BGP Routing Own Services in the Internet
6.7 Software-Defined WAN
6.8 Dial-in VPNs
6.8.1 TLS VPN with Reverse Proxy
7 Security
7.1 Security Principles
7.2 Security Measures
7.3 LAN Security
7.3.1 Port Security
7.3.2 DHCP Snooping
7.3.3 Protection of the Spanning Tree
7.3.4 Private VLANs
7.4 Authentication and Authorization
7.4.1 Means of Identification
7.4.2 Authentication in the LAN with IEEE 802.1x
7.4.3 Security Aspects in the WLAN
7.5 Internet Access Security
7.5.1 Firewalls
7.5.2 Intrusion Detection and Prevention
7.5.3 Proxies
7.5.4 Next Generation Firewalls
8 Management
8.1 Network Management
8.1.1 The ISO Concept FCAPS
8.2 SNMP-based Network Management
8.2.1 The Management Information Base—MIB
8.2.2 SNMP Management Model
8.2.3 SNMPv3
8.3 Network Monitoring
8.4 Network Documentation
8.4.1 The Network Configuration
8.4.2 The Network Diagram
8.5 Network Analysis
8.5.1 What does an analyzer see?
8.5.2 Systematic Error Isolation
8.5.3 Troubleshooting with OSl
8.5.4 Find Measuring Points
8.5.5 Measuring in the Switched Ethernet
8.5.6 Performance of Application and Network
8.6 Device Management
8.6.1 DDI—IP Address Management
8.6.2 Software and Release Management
8.6.3 Configuration Management
8.7 Access Control
9 Modern Developments
9.1 Fabric and Mesh Concepts
9.1.1 Fabric Networking
9.2 Network Functions Virtualization (NFV)
9.2.1 Network Functions
9.2.2 Physical Network Functions (PNF)
9.2.3 Virtual Network Functions
9.2.4 Benefits of NFV
9.3 Software-Defined Networking (SDN)
9.3.1 Definition of SDN
9.3.2 Model of Software-Defined Networking
9.3.3 The SDN Controller
9.3.4 Networking with SDN
9.3.5 Integration of NFV into SDN
9.3.6 Use Cases for SDN: SD-WAN
A Enterprise Networks––Lab Exercises
A.1 Laboratory Setup and Functions
A.1.1 Working on the PCs for Hybrid Courses
A.2 Commissioning, Connection of the PCs, and Test
A.2.1 IP Configuration and ARP
A.3 Switching
A.4 VLANs and Inter-VLAN Routing
A.4.1 VLAN Configuration and Assignment
A.4.2 VLANs and IP Networks
A.4.3 Inter-VLAN Routing
A.4.4 Optional Exercise: Voice VLANs
A.5 Redundancy Concepts and Spanning Tree
A.5.1 Optimization of the Rapid Spanning Tree (RSTP)
A.5.2 Link Aggregation with LACP
A.5.3 Optional: Multiple Spanning Tree (MSTP)
A.6 Analysis of Protocols with Wireshark
A.6.1 Analysis of DHCP
A.7 WLAN Integration
A.7.1 Integration of the Access Point
A.7.2 Configuration of WLAN Security
A.7.3 Optional: WIFI with Several SSIDs
A.8 Routing in the Headquarters and Branch
A.8.1 Routing at the Headquarters with OSPF
A.8.2 VLANs and IP Networks in the Branch Office
A.8.3 Routing in the Branch Office with OSPF
A.9 WAN Connection via OSPF
A.9.1 Tests of the WAN Connection
A.10 Redundant WAN Connection
A.11 Optimizations: VRRP and Routing
A.11.1 Optional: VRRP with Interface Monitoring
A.11.2 Optimizations: OSPF with Two Areas
A.11.3 Design Considerations: Failover and ECMP
A.12 IPV6 at the Headquarters
B LAN Measurement Technology
B.1 LAN Measurement Technology
B.1.1 Problems with Copper Lines
B.1.2 Limiting Parameters for Copper Cables
B.1.3 Measurement on Fiber Optic Cables
C List of Abbreviations

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request in-house training now

PDF SymbolYou can find the complete description of this course with dates and prices ready for download at as PDF.