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The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
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Course Contents
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- Planning a Cisco Packaged Contact Center Enterprise Deployment
- Staging a Packaged CCE Deployment
- Preparing CCE Software for Installation
- Administering Security Certificates
- Introducing the Packaged CCE Integration Wizard
- Adding a Site to Packaged CCE
- Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
- Personalizing the Packaged CCE Dial Plan
- Configuring to Validate Deployment
- Scripting for Packaged Contact Center Enterprise
- Configuring Single Sign-On
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
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Target Group
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- Deployment Engineer
- Sales Engineer
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Knowledge Prerequisites
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To fully benefit from this course, you should have the following knowledge:
- Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
- Understanding of IP networks
- Strong understanding of Cisco Packaged Contact Center Enterprise functionality
- Advanced experience administering of Cisco Packaged Contact Center Enterprise
- Working knowledge of Unified Communications Manager and Voice Gateways
Recommended Cisco offerings that may help you meet these prerequisites:
- Administering Cisco Contact Center Enterprise (CCEA)
- Administering Advanced Cisco Contact Center Enterprise (CCEAA)
- Understanding Cisco Contact Center Enterprise Foundations (CCEF)
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Implementing and Administering Cisco Solutions (CCNA)
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
-
Course Contents
-
- Planning a Cisco Packaged Contact Center Enterprise Deployment
- Staging a Packaged CCE Deployment
- Preparing CCE Software for Installation
- Administering Security Certificates
- Introducing the Packaged CCE Integration Wizard
- Adding a Site to Packaged CCE
- Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
- Personalizing the Packaged CCE Dial Plan
- Configuring to Validate Deployment
- Scripting for Packaged Contact Center Enterprise
- Configuring Single Sign-On
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
-
Target Group
-
- Deployment Engineer
- Sales Engineer
-
Knowledge Prerequisites
-
To fully benefit from this course, you should have the following knowledge:
- Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
- Understanding of IP networks
- Strong understanding of Cisco Packaged Contact Center Enterprise functionality
- Advanced experience administering of Cisco Packaged Contact Center Enterprise
- Working knowledge of Unified Communications Manager and Voice Gateways
Recommended Cisco offerings that may help you meet these prerequisites:
- Administering Cisco Contact Center Enterprise (CCEA)
- Administering Advanced Cisco Contact Center Enterprise (CCEAA)
- Understanding Cisco Contact Center Enterprise Foundations (CCEF)
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Implementing and Administering Cisco Solutions (CCNA)
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.