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This advanced course is delivered by VMware directly.
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In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multi-platform endpoint management solution with Workspace ONE UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint lifecycle. You will have the foundational knowledge for effectively implementing Workspace ONE UEM.
Also, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE® Access™ with Workspace ONE UEM to distribute business-critical applications from any device securely and configure access management controls. Through a combination of hands-on labs, simulations, and interactive lectures, you configure Workspace ONE Access, enterprise, and productivity integrations. You will leave with a foundational understanding of how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on. You learn the foundational principles of identity and access management.
Finally, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function, optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.
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Course Contents
-
- Course Introduction
- Platform Architecture
- Administration
- Enterprise Integrations
- Onboarding
- Managing Endpoints
- Alternative Management Methods
- Applications
- Device Email
- Content Sharing
- Maintenance
- Intelligence and Automation
- Workspace ONE Access
- Integrating UEM and Access
- Productivity Integration
- SAML 2.0 Authentication
- Mobile Single-Sign On
- Fundamentals of Troubleshooting UEM
- UEM Console Troubleshooting
- Integration Troubleshooting
- Endpoint Troubleshooting
- Application Troubleshooting
- UAG And Edge Service Troubleshooting
- Additional Troubleshooting Tools
You will receive the original course documentation from VMware as an e-book.
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Target Group
-
Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.
-
Knowledge Prerequisites
-
This course has no prerequisites.
| 20 Integration Troubleshooting |
| • Outline the common enterprise integrations in Workspace ONE UEM |
| • Outline the common troubleshooting techniques for the AirWatch Cloud Connector |
| • Troubleshoot issues related to Directory Services integration |
| • Identify directory user and groups synchronization issues |
| • Troubleshoot issues related to certificate authority integration |
| • Explain Workspace ONE Access Integration and Workspace ONE Intelligent Hub Troubleshooting Techniques |
| 21 Endpoint Troubleshooting |
| • Compare the endpoint connection topology in Workspace ONE UEM |
| • Outline useful tools and resources for endpoints troubleshooting |
| • Summarize the best practices for device enrollment troubleshooting |
| • Explain device connectivity troubleshooting techniques |
| • Understand how to identify and resolve profile-related issues |
| • Identify common compliance policy issues and potential root causes |
| 22 Application Troubleshooting |
| • Understand differently types of applications and troubleshooting scoping questions |
| • Review application management configurations |
| • Summarize the general tools and resources for application troubleshooting |
| • Describe the general logic of troubleshooting public applications |
| • Understand Internal application issues and potential causes. |
| • Explain purchased application troubleshooting techniques |
| 23 UAG And Edge Service Troubleshooting |
| • Review UAG architecture and edge service workflows |
| • Understand UAG general configurations |
| • Explain how to utilize UAG-related troubleshooting tools and recourses |
| • Identify and resolve common Content Gateway on UAG issues |
| • Summarize VMware Tunnel on UAG troubleshooting techniques |
| 24 Additional Troubleshooting Tools |
| • Describe how Self-service Portal help administrators and empower end-users to solve issues |
| • Understand how Workspace ONE Assist can help endpoints troubleshooting |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
This advanced course is delivered by VMware directly.
-
In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multi-platform endpoint management solution with Workspace ONE UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint lifecycle. You will have the foundational knowledge for effectively implementing Workspace ONE UEM.
Also, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE® Access™ with Workspace ONE UEM to distribute business-critical applications from any device securely and configure access management controls. Through a combination of hands-on labs, simulations, and interactive lectures, you configure Workspace ONE Access, enterprise, and productivity integrations. You will leave with a foundational understanding of how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on. You learn the foundational principles of identity and access management.
Finally, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function, optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.
-
Course Contents
-
- Course Introduction
- Platform Architecture
- Administration
- Enterprise Integrations
- Onboarding
- Managing Endpoints
- Alternative Management Methods
- Applications
- Device Email
- Content Sharing
- Maintenance
- Intelligence and Automation
- Workspace ONE Access
- Integrating UEM and Access
- Productivity Integration
- SAML 2.0 Authentication
- Mobile Single-Sign On
- Fundamentals of Troubleshooting UEM
- UEM Console Troubleshooting
- Integration Troubleshooting
- Endpoint Troubleshooting
- Application Troubleshooting
- UAG And Edge Service Troubleshooting
- Additional Troubleshooting Tools
You will receive the original course documentation from VMware as an e-book.
-
Target Group
-
Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.
-
Knowledge Prerequisites
-
This course has no prerequisites.
| 20 Integration Troubleshooting |
| • Outline the common enterprise integrations in Workspace ONE UEM |
| • Outline the common troubleshooting techniques for the AirWatch Cloud Connector |
| • Troubleshoot issues related to Directory Services integration |
| • Identify directory user and groups synchronization issues |
| • Troubleshoot issues related to certificate authority integration |
| • Explain Workspace ONE Access Integration and Workspace ONE Intelligent Hub Troubleshooting Techniques |
| 21 Endpoint Troubleshooting |
| • Compare the endpoint connection topology in Workspace ONE UEM |
| • Outline useful tools and resources for endpoints troubleshooting |
| • Summarize the best practices for device enrollment troubleshooting |
| • Explain device connectivity troubleshooting techniques |
| • Understand how to identify and resolve profile-related issues |
| • Identify common compliance policy issues and potential root causes |
| 22 Application Troubleshooting |
| • Understand differently types of applications and troubleshooting scoping questions |
| • Review application management configurations |
| • Summarize the general tools and resources for application troubleshooting |
| • Describe the general logic of troubleshooting public applications |
| • Understand Internal application issues and potential causes. |
| • Explain purchased application troubleshooting techniques |
| 23 UAG And Edge Service Troubleshooting |
| • Review UAG architecture and edge service workflows |
| • Understand UAG general configurations |
| • Explain how to utilize UAG-related troubleshooting tools and recourses |
| • Identify and resolve common Content Gateway on UAG issues |
| • Summarize VMware Tunnel on UAG troubleshooting techniques |
| 24 Additional Troubleshooting Tools |
| • Describe how Self-service Portal help administrators and empower end-users to solve issues |
| • Understand how Workspace ONE Assist can help endpoints troubleshooting |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.