IT service management is a task area within IT management and deals with the needs of customers. In this context, IT is to be seen as a service provider that offers services that are useful and fit for purpose for the customer. The usefulness of an IT service is achieved, for example, when problems are solved or an increase in performance is achieved. Suitability for use is achieved with services of sufficient scope and availability. In this context, secure and continuous IT performance is of high value.
The course includes the following topics:
- ITIL
- DevOps
- Site Reliability Engineering (SRE)
- ISO/IEC 20000
We offer various ITIL & Service Management courses, both online and as classroom training. Please contact us - we will be happy to advise you!