UD120

This course is designed to provide an understanding of the fundamental concepts and applications of the Universal Discovery (UD) solution. Participants learn various discovery methods and learn how to implement these methods. Federation and leveraging of actionable information are also introduced in the context of Discovery operations and management.

• Course Overview
• Introduction to CMS
• Introduction to Universal Discovery (UD)
• UD Architecture,Installation, and Deployment
• UD Adapter Management
• Working with the Universal Discovery Module
• Dependency Mapping Discovery
• UD Inventory Discovery

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of Universal Discovery.

To be successful in this course, you should have the following prerequisites or knowledge:

• General knowledge of IT operations, familiarity with business services and service
  management
• Familiarity with the ITIL V3 Foundations subject area and the Configuration
  Management System (CMS) in particular
• Background in network or enterprise application administration and knowledge of
  enterprise architectures in a production IT infrastructure
• Working knowledge of websites and browsers
• Familiarity with testing concepts