To ensure that your online course participation is an optimal experience for you, please note the following technical recommendations
Webex
Webex is an integrated tool for all communication requirements of the online courses. Please take the opportunity to test Webex in good time before the start of the course.
Note: Please do not click the link "Join via browser", but wait until the window with the test meeting opens!
You can use the Webex test to determine whether your browser and other system properties are suitable for holding a Webex meeting.
- Does the dial-in to the test environment work?
- Check the audio connection in the Audio menu. Is it working?
- If desired, please also test the video function. Can you see your picture?
If all this works to your satisfaction, then you are optimally prepared for online training via Webex.
Audio connection
Webex allows you to dial in by phone as well as use a VoIP connection.
The telephone option has the advantage of defined and consistent voice quality. You dial a German landline number (not a special number) and are switched to the conference. This incurs the costs of a normal landline call. There may be no separate costs for telephone contracts with a landline flat rate. If possible, please connect a headset to your telephone.
The quality of the VoIP variant depends on numerous factors, including the performance of your Internet connection. If you would like to use this option, we recommend that you test the quality on a case-by-case basis. If possible, use a high-quality USB headset.
We strongly advise against hands-free devices of any kind, as these can cause unpleasant background noise levels in an audio conference call.
Ideally, you should be able to withdraw to a quiet room for the duration of the online course. If you would like to take part in the online course together with other course participants in the same room, please contact us in good time before the course starts so that we can agree a suitable technical solution with you.
Video
If your PC workstation has a video camera, you are welcome to activate it so that the trainer and the other course participants can see your video image.
If you are using VoIP at the same time, the video transmission may interfere with the sound quality. In this case, we recommend that you deactivate your camera. You will still be able to receive the video image of the trainer and any other participants.
Login data and test
About three working days before the start of your online course, you will receive the login data for the Webex session from us by email.
Please carry out this Webex test before the course
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Recommendation: two monitors
If possible, we recommend using two monitors. An external screen on the laptop or a separate tablet are very useful for keeping a better eye on the trainer presentation, the course materials and the lab environment.
Support
For all questions relating to the technology of our online courses, please contact us at helpdesk@experteach.de or call 06074 4868-966
Data protection
We would like to point out that Webex is a cloud-based solution from Cisco. The data entered during dial-in (name, email address) and the information exchanged during the training session are transmitted via Cisco's IT systems and in some cases stored there.