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This is a complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE
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Course Contents
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- Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
- Module 2: Architecture Installation Planning and Environment Installation
- Module 3: User Management
- Module 4: The Knowledge Base
- Module 5: Administration
- Module 6: Agent Console Module
- Module 7: Cisco Unified CCE Integration and Configuration
- Module 8: Cisco Unified Web Interaction Manager
- Module 9: Management Tools: Monitors and Reporting Module
- Module 10: Tactics for Troubleshooting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
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Target Group
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The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.
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Knowledge Prerequisites
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• Experience with Windows 2003 Server
• Windows XP Basic Knowledge of SQL Server 2000 Basic Knowledge WebLogic and Web Logic Domains
• Basic Knowledge of Microsoft Internet Information Services (IIS) Cisco Unified CCE v7.x
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
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Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
This is a complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE
-
Course Contents
-
- Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
- Module 2: Architecture Installation Planning and Environment Installation
- Module 3: User Management
- Module 4: The Knowledge Base
- Module 5: Administration
- Module 6: Agent Console Module
- Module 7: Cisco Unified CCE Integration and Configuration
- Module 8: Cisco Unified Web Interaction Manager
- Module 9: Management Tools: Monitors and Reporting Module
- Module 10: Tactics for Troubleshooting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
-
Target Group
-
The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.
-
Knowledge Prerequisites
-
• Experience with Windows 2003 Server
• Windows XP Basic Knowledge of SQL Server 2000 Basic Knowledge WebLogic and Web Logic Domains
• Basic Knowledge of Microsoft Internet Information Services (IIS) Cisco Unified CCE v7.x
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.