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In this course, students learn to plan and implement the deployment of Unified Contact Center express (Univied CCX) v4.0 and Unified IP IVR in a Contact Center. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation. The course prepares students for the exam 642-165 (UCCX) – Cisco Unified Contact Center Express Specialist.
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Course Contents
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- Design and Product Overview
- Installation and Configuration
- CCX Script Editor and First Steps
- Caller Transfer
- Logical Operations,
- Configuring Unified CCX
- Cisco Desktop Administration
- Remote and Real-Time Monitoring
- Outbound Preview Dialer
- Disaster Recovery System
- Troubleshooting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
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Knowledge Prerequisites
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A working knowledge of networking fundamentals, VoIP, the Cisco Unified Communications Manager, Cisco IP Phones, the Cisco IP Communicator and Contact Centers is required. Moreover, students need experience with Microsoft Windows 2000, 2003, XP and MS SQL Server.
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
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Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
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Tailor-made courses
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You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
In this course, students learn to plan and implement the deployment of Unified Contact Center express (Univied CCX) v4.0 and Unified IP IVR in a Contact Center. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation. The course prepares students for the exam 642-165 (UCCX) – Cisco Unified Contact Center Express Specialist.
-
Course Contents
-
- Design and Product Overview
- Installation and Configuration
- CCX Script Editor and First Steps
- Caller Transfer
- Logical Operations,
- Configuring Unified CCX
- Cisco Desktop Administration
- Remote and Real-Time Monitoring
- Outbound Preview Dialer
- Disaster Recovery System
- Troubleshooting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
-
Knowledge Prerequisites
-
A working knowledge of networking fundamentals, VoIP, the Cisco Unified Communications Manager, Cisco IP Phones, the Cisco IP Communicator and Contact Centers is required. Moreover, students need experience with Microsoft Windows 2000, 2003, XP and MS SQL Server.
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.