ExperTeach Networking Logo

SIP Trunking Advanced

Optimization and Troubleshooting

ExperTeach Networking Logo

More and more company sites are connected via SIP trunks to the provider networks. Time and again, this causes problems with the availability, basic functions, and numerous added-value services. The course at hand examines frequently occurring error situations in detail and suggests solutions how to ensure a smooth operation. Hands-on exercises support and explain the individual topical fields.

Course Contents

  • Setup of a SIPTrunk
  • End-to-End Flows
  • Functions of the Session Border Controller
  • Security Concepts
  • Features
  • Forwarding
  • Fax
  • Emergency Calls
  • Frequent Error Patterns
  • Early Media
  • Forking
  • Provider Coupling
  • Troubleshooting
  • NAT in Detail

Print E-Book PDF Symbol You will receive the comprehensive documentation package of the ExperTeach Networking series – printed documentation, e-book, and personalized PDF! As online participant, you will receive the e-book and the personalized PDF.

Target Group

The course offers technicians and designers a practice-related and deeper insight into operation, design, and troubleshooting for an SIP trunk.

Knowledge Prerequisites

In addition to IP knowledge, VoIP and particularly SIP know-how will be helpful for a successful course participation. Previous attendance to the SIP-Trunking—Breakout into the All-IP Provider Network course is desirable.

1 Basic processes
1.1 The path through the IMS
1.1.1 Packet Switched to Packet Switched
1.1.2 Packet Switched to Circuit Switched
1.2 Provider without IMS
1.3 Transit Provider
1.4 Basic Call: PS-PS
1.5 Basic Call: PS-CS
1.6 Early Media and its control
1.6.1 Customized Alerting and Ringing
1.6.2 Announcements and IN
1.7 Tasks of the Enterprise SBC
1.8 SIP trunk and NAT
2 SIP header fields and SDP attributes
2.1 SIP header fields
2.1.1 Caller identification and identity
2.1.2 Destination of a call
2.1.3 Processes in the provider network
2.1.4 Option Tags
2.1.5 Reason Protocols
2.2 SDP
2.2.1 SDP attributes
2.2.2 Media Description
2.2.3 Bandwidth attributes
3 Features
3.1 Basic Call
3.2 SIP Trunk and Features
3.2.1 Caller ID
3.2.2 Forwarding
3.2.3 Transfer
3.2.4 Forking
4 Special services
4.1 Key tones via DTMF
4.1.1 Inband: Encoding by the codec
4.1.2 RTP event according to RFC 4733 (RFC 2833)
4.1.3 Key tones via signaling
4.1.4 DTMF on the SIP Trunk
4.2 Fax on the SIP Trunk
4.2.1 Inband fax
4.2.2 T.152
4.2.3 T.38
4.3 Emergency call
4.3.1 Emergency call regulation
4.3.2 Emergency calls in the Enterprise
4.3.3 Emergency calls at the provider

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
PDF SymbolYou can find the complete description of this course with dates and prices ready for download at as PDF.

More and more company sites are connected via SIP trunks to the provider networks. Time and again, this causes problems with the availability, basic functions, and numerous added-value services. The course at hand examines frequently occurring error situations in detail and suggests solutions how to ensure a smooth operation. Hands-on exercises support and explain the individual topical fields.

Course Contents

  • Setup of a SIPTrunk
  • End-to-End Flows
  • Functions of the Session Border Controller
  • Security Concepts
  • Features
  • Forwarding
  • Fax
  • Emergency Calls
  • Frequent Error Patterns
  • Early Media
  • Forking
  • Provider Coupling
  • Troubleshooting
  • NAT in Detail

Print E-Book PDF Symbol You will receive the comprehensive documentation package of the ExperTeach Networking series – printed documentation, e-book, and personalized PDF! As online participant, you will receive the e-book and the personalized PDF.

Target Group

The course offers technicians and designers a practice-related and deeper insight into operation, design, and troubleshooting for an SIP trunk.

Knowledge Prerequisites

In addition to IP knowledge, VoIP and particularly SIP know-how will be helpful for a successful course participation. Previous attendance to the SIP-Trunking—Breakout into the All-IP Provider Network course is desirable.

1 Basic processes
1.1 The path through the IMS
1.1.1 Packet Switched to Packet Switched
1.1.2 Packet Switched to Circuit Switched
1.2 Provider without IMS
1.3 Transit Provider
1.4 Basic Call: PS-PS
1.5 Basic Call: PS-CS
1.6 Early Media and its control
1.6.1 Customized Alerting and Ringing
1.6.2 Announcements and IN
1.7 Tasks of the Enterprise SBC
1.8 SIP trunk and NAT
2 SIP header fields and SDP attributes
2.1 SIP header fields
2.1.1 Caller identification and identity
2.1.2 Destination of a call
2.1.3 Processes in the provider network
2.1.4 Option Tags
2.1.5 Reason Protocols
2.2 SDP
2.2.1 SDP attributes
2.2.2 Media Description
2.2.3 Bandwidth attributes
3 Features
3.1 Basic Call
3.2 SIP Trunk and Features
3.2.1 Caller ID
3.2.2 Forwarding
3.2.3 Transfer
3.2.4 Forking
4 Special services
4.1 Key tones via DTMF
4.1.1 Inband: Encoding by the codec
4.1.2 RTP event according to RFC 4733 (RFC 2833)
4.1.3 Key tones via signaling
4.1.4 DTMF on the SIP Trunk
4.2 Fax on the SIP Trunk
4.2.1 Inband fax
4.2.2 T.152
4.2.3 T.38
4.3 Emergency call
4.3.1 Emergency call regulation
4.3.2 Emergency calls in the Enterprise
4.3.3 Emergency calls at the provider

Classroom training

Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!

Hybrid training

Hybrid training means that online participants can additionally attend a classroom course. The dynamics of a real seminar are maintained, and the online participants are able to benefit from that. Online participants of a hybrid course use a collaboration platform, such as WebEx Training Center or Saba Meeting. To do this, a PC with browser and Internet access is required, as well as a headset and ideally a Web cam. In the seminar room, we use specially developed and customized audio- and video-technologies. This makes sure that the communication between all persons involved works in a convenient and fault-free way.

Online training

You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.

Tailor-made courses

You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses

PDF SymbolYou can find the complete description of this course with dates and prices ready for download at as PDF.