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CICD

Implementing Cisco Collaboration Devices

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Course Contents

• Module 1: Describe the Characteristics of a Cisco Unified Communications Solution
• Module 2: Provision End Users and Associated Devices
• Module 3: Configure Voice Messaging and Presence
• Module 4: Maintain Cisco Unified Communications System
• Module 5: Provide End User Support

 Each participant will receive the original course documentation from Cisco in English language as a Cisco E-Book.

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Target Group

Channel Partners, Customers, Employees

Knowledge Prerequisites

Working knowledge of converged voice and data networks, Basic knowledge of Cisco IOS gateways, Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.