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Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
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Course Contents
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- Cisco Unified Intelligence Center Overview
- Cisco Unified Intelligence Center Installation, Administration, and Security
- Running Cisco Unified Intelligence Center Reports
- Cisco Unified Intelligence Center Custom Reporting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
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Target Group
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A working knowledge of Unified Contact Center Enterprise and contact center operations
| Course Introduction |
| Module 1: Cisco Unified Intelligence Center Overview |
| Lesson 1: Cisco Unified Intelligence Center Overview |
| Lesson 2: Managing Cisco Unified Intelligence Center Components |
| Lesson 3: Cisco Unified Intelligence Center Deployment Considerations |
| Lesson 4: Cisco Unified Intelligence Center Security and License Types |
| Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security |
| Lesson 1: Installing Cisco Unified Intelligence Center |
| Lesson 2: Cisco Unified Intelligence Center Administration |
| Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center |
| Module 3: Running Cisco Unified Intelligence Center Reports |
| Lesson 1: Running Cisco Unified Intelligence Center Reports |
| Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports |
| Module 4: Cisco Unified Intelligence Center Custom Reporting |
| Lesson 1: Cisco Unified CCE Key Concepts |
| Lesson 2: Creating a New Cisco Unified Intelligence Center Report |
| Lesson 3: Call Detail Record Searches |
| Lab Guide |
| Lab 2-1: Installing and Configuring the Cisco Unified Intelligence Center Controller |
| Lab 2-3: Managing Users and Security in Cisco Unified Intelligence Center |
| Lab 3-1: Running a Stock Report |
| Lab 3-2: Modifying a Stock Report |
| Lab 4-2: Creating a Custom Report |
| Lab 4-3: Call Detail Record Searches |
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Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.-
Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
-
Course Contents
-
- Cisco Unified Intelligence Center Overview
- Cisco Unified Intelligence Center Installation, Administration, and Security
- Running Cisco Unified Intelligence Center Reports
- Cisco Unified Intelligence Center Custom Reporting
You will receive the original course documentation from Cisco in English language as a Cisco E-Book.
-
Target Group
-
A working knowledge of Unified Contact Center Enterprise and contact center operations
| Course Introduction |
| Module 1: Cisco Unified Intelligence Center Overview |
| Lesson 1: Cisco Unified Intelligence Center Overview |
| Lesson 2: Managing Cisco Unified Intelligence Center Components |
| Lesson 3: Cisco Unified Intelligence Center Deployment Considerations |
| Lesson 4: Cisco Unified Intelligence Center Security and License Types |
| Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security |
| Lesson 1: Installing Cisco Unified Intelligence Center |
| Lesson 2: Cisco Unified Intelligence Center Administration |
| Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center |
| Module 3: Running Cisco Unified Intelligence Center Reports |
| Lesson 1: Running Cisco Unified Intelligence Center Reports |
| Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports |
| Module 4: Cisco Unified Intelligence Center Custom Reporting |
| Lesson 1: Cisco Unified CCE Key Concepts |
| Lesson 2: Creating a New Cisco Unified Intelligence Center Report |
| Lesson 3: Call Detail Record Searches |
| Lab Guide |
| Lab 2-1: Installing and Configuring the Cisco Unified Intelligence Center Controller |
| Lab 2-3: Managing Users and Security in Cisco Unified Intelligence Center |
| Lab 3-1: Running a Stock Report |
| Lab 3-2: Modifying a Stock Report |
| Lab 4-2: Creating a Custom Report |
| Lab 4-3: Call Detail Record Searches |
-
Classroom training
- Do you prefer the classic training method? A course in one of our Training Centers, with a competent trainer and the direct exchange between all course participants? Then you should book one of our classroom training dates!
-
Online training
- You wish to attend a course in online mode? We offer you online course dates for this course topic. To attend these seminars, you need to have a PC with Internet access (minimum data rate 1Mbps), a headset when working via VoIP and optionally a camera. For further information and technical recommendations, please refer to.
-
Tailor-made courses
-
You need a special course for your team? In addition to our standard offer, we will also support you in creating your customized courses, which precisely meet your individual demands. We will be glad to consult you and create an individual offer for you.
Request for customized courses
You can find the complete description of this course with dates and prices ready for download at as PDF.