Cisco's entry-level certifications are ideal stepping stones for career starters in the technology field to validate their skills and qualifications for entry-level IT positions and demonstrate their readiness to earn associate-level certifications, such as CCNA and CyberOps Associate.
Cisco Certified Support Technician (CCST) IT Support (100-140 CCST IT Support) is a 50-minute exam that tests an entry-level candidate's basic knowledge and skills related to IT support tasks, including queue and time management, documentation, troubleshooting, end-user support, computer component management, and security threat identification.