CCER

The course provides an architectural overview of the components and deployment models of the Contact Center Enterprise (CCE) solution. You will learn about CCE's end-to-end reporting solutions that help customers and partners create reports and manage disparate data sources. The course explains the intricacies of analyzing and troubleshooting various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and feature-rich journeys for your customers across time and channels. In this course, you will learn about the business application of the CCE solution and gain an overview of the relationships between the core and optional components required to configure the CCE solution.

• Cisco Unified Intelligence Center Foundations
• Cisco Unified Intelligence Center - Basics
• Cisco Unified Intelligence Center - Deployment Models
• Cisco Unified Intelligence Center Administration and Operations Console
• Operations Console (OAMP) Console Introduction
• Admin User Management
• Cisco Unified Intelligence Center Attributes
• Stock Reporting
• Dashboard Features
• Cisco Unified Intelligence Center Custom Reports and Views
• Creating Views
• Building Report Definitions

You will receive the original course documentation from Cisco in English language as a Cisco E-Book.

• Administrators
• Business contacts
• Technicians for deployment
• Managers who oversee CCE deployments

You should have the following knowledge:

• Basic knowledge of networks (Windows Active Directory, SQL) and components (server, router, switch) is helpful, but not required
• Knowledge of Unified Communications Manager and voice gateways
• Basic understanding of IP networks

Recommended courses from Cisco to fulfill the prerequisites:

• Understanding Cisco Contact Center Enterprise Foundations (CCEF)
• Administering Cisco Contact Center Enterprise (CCEA)
• Cisco Certified Network Associate (CCNA®)
• Understanding Cisco Foundation Collaborations (CLFNDU)

This training will help you consolidate disparate data into manageable, comprehensive reports. Understand the business application of the CCE solution and how it provides a framework for correlation between core and optional components.